Call centre team lead Work, Jobs in Solihull, Wmd (with Salaries)

BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
14d
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills
- Employee stock purchase plan
- Life insurance
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
3d
Business Development/Lead Generation - Telesales
Probrand Ltd —Birmingham
- £28,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
B2B Telesales and New Business Lead
Whitefurze Ltd —Coventry
- £12.71 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
13d

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BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
£16.30 an hour
Quick apply
14d
Call Centre Team Lead
Gallagher —Brierley Hill
Can display a sales driven and motivational attitude. Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved…

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call centre team lead jobs near solihull, wmd

BCAL Operations Team Leader (Specialist Logistics)

BCA Logistics -
Birmingham

Quick apply

Job details

Permanent
£16.30 an hour
14 days ago

Qualifications

Analysis skills

Full job description

About The Role

Driver Operations Team Leader

Location: Corby based, occasional travel to other sites

8.30 to 5.30
Salary: £16.30 Per hour
Job status: Permanent

About BCA

BCA is the leading name in Europe’s vehicle remarketing industry, proudly part of the Constellation Automotive Group family, which includes well-known brands such as cinch and WeBuyAnyCar.com. We are in an exciting phase of exponential growth, driven by a key digital transformation journey. Through strategic acquisitions, simplification, and relentless innovation, BCA is set to accelerate its growth, supported by industry-leading technology. We boast a nationwide team of logistics and inspection professionals and offer a comprehensive range of integrated services to support our customers throughout the entire fleet management process.

Role Overview

We are seeking a driven and experienced Operations Team Leader to lead one of our four Operational Circuit Teams. Operating much like a high-volume contact centre, our teams coordinate daily with hundreds of professional drivers across the UK. This is not just about logistics—it’s about leadership in a fast-paced, communication-heavy environment.

The successful candidate will bring proven experience in managing contact centre operations, with a strong focus on call handling performance, KPI management, and operational efficiency. You’ll be accountable for improving call response times, driving down call waiting metrics, and delivering consistent service quality across your team.

This role suits a confident, analytical, and highly organised individual who thrives in a people-first, target-driven setting.

Key Responsibilities

Contact Centre Leadership & Performance:

Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
Drive improvements in key call centre metrics such as average wait time, call abandonment rates, first-call resolution, and overall service levels.
Monitor real-time performance and coach team members to ensure consistent achievement of individual and team KPIs.
Utilise workforce management tools and systems to forecast demand and schedule team resource effectively.

Team & Resource Management:

Structure and develop your team to ensure optimal resource allocation and operational coverage.
Motivate, coach, and support your team to achieve high levels of performance and service delivery.
Conduct performance reviews and lead from the front to drive engagement, development, and accountability.

Operational Efficiency & Process Improvement:

Continually review and refine processes to improve response times and service delivery, reducing inefficiencies in the call flow and coordination systems.
Ensure your team adheres to established procedures, quality standards, and compliance expectations.

Collaboration & Customer Experience:

Liaise closely with driver operations teams to support the timely coordination and execution of tasks.
Maintain exceptional internal and external customer communication standards, ensuring professionalism, clarity, and consistency across all contact points.

What We’re Looking For

Demonstrable experience managing a high-volume contact or call centre operation, ideally within a logistics or service-driven environment.
A results-oriented leader with a proven track record of improving call performance metrics, team engagement, and service standards.
Strong analytical skills to interpret data, identify trends, and implement performance-driving actions.
Excellent communication, coaching, and team-building skills.
Ability to remain calm and effective under pressure in a fast-paced, reactive environment.

Why Join Us?

This is a key leadership role with a direct impact on our operational success and customer satisfaction. You will be joining a forward-thinking, technology-enabled business that values innovation, development, and collaboration. We offer a competitive salary, clear progression opportunities, and the chance to be part of a fast-growing logistics network at the heart of the automotive industry.

Quick apply

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call centre team lead jobs in solihull, wmd

BCAL Operations Team Leader (Specialist Logistics)