2nd line it engineer Work, Jobs in South Cerney, Gls (with Salaries)

IT Support Engineer (2nd Line)
Onecom —Swindon
- CRM software
- Computer networking
- SharePoint
- Employee discount
Quick apply
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
2nd Line Infrastructure Support Engineer
fasthosts —Gloucester
- From £33,000 a year
- 12 hour shift
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior IT Technician
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- In-person
- Communication skills
Quick apply
Senior IT Engineer
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- Sales
- Windows
- Microsoft Office
Quick apply
Senior Network Engineer
Thorn SDS Ltd —Corsham
- £65,000 - £75,000 a year
- Full-time
- Communication skills
- Annual leave
- Life insurance
Quick apply
Senior Infrastructure Engineer (Windows & VDI)
Thorn SDS Ltd —Corsham
- £65,000 - £75,000 a year
- Full-time
- Communication skills
- Annual leave
- Life insurance
Quick apply
Senior Infrastructure Engineer (Windows & VDI)
Thorn SDS —Corsham
- £65,000 - £75,000 a year
- Full-time
- Communication skills
- Annual leave
- Life insurance
Senior Network Engineer
Thorn SDS —Corsham
- £65,000 - £75,000 a year
- Full-time
- Communication skills
- Annual leave
- Life insurance
Cloud Operations Engineer (AWS or Azure)
Finova —Cheltenham
- Hybrid work
- AWS
- Annual leave
- Employee assistance programme
Radio Systems Engineer
NECSWS —Chippenham
- Overtime
- Annual leave
Quick apply
Cloud Operations Engineer
Finova —Cheltenham
- Hybrid work
- AWS
- Annual leave
- Employee assistance programme
9d

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IT Support Engineer (2nd Line)
Onecom —Swindon
You’ll work across Windows, macOS, Microsoft 365, servers, networking, security tools, and cloud services — resolving escalations, improving documentation, and…
Quick apply
2nd Line IT Engineer
Commercial —Cheltenham
Please note applicants must be within a commutable distance to the South-West region and you will be required to hold a full UK driving licence.
£28,000 - £34,000 a year
Quick apply

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IT Support Engineer (2nd Line)

Onecom -
Swindon

Quick apply

Job details

Benefits

Company pension
Discounted gym membership
Company events
Employee discount

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
TCP
Incident queue management
Ticket management
Microsoft Exchange
Ticket management systems
Technical support incident logging
Computer networking
SharePoint
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role

Reporting to our ITMS Service Manager, you’ll be a key member of the IT Managed Services Support Team, delivering both remote and occasional on-site technical support for a wide range of systems and services. You’ll take ownership of more complex tickets, support a wide range of technologies, and deliver confident, customer‑focused technical assistance. You’ll work across Windows, macOS, Microsoft 365, servers, networking, security tools, and cloud services — resolving escalations, improving documentation, and helping ensure customers receive fast, high‑quality support in a busy, fast‑paced environment.

The role operates on a shift-based schedule within the ITMS Service Desk and requires a proactive, solutions-oriented mindset. You will be expected to take full ownership of multiple service requests simultaneously, ensuring timely resolution and high-quality service delivery.

What you'll be doing

Manage your workload in the CRM, keeping tickets updated and progressing within SLAs
Log incidents and service requests accurately with clear descriptions and correct severity levels
Deliver technical support to diagnose and resolve customer issues efficiently and professionally
Maintain high standards of customer service in every interaction
Meet performance expectations in line with defined KPIs
Build strong customer relationships as a trusted and knowledgeable point of contact
Work collaboratively with colleagues to deliver seamless, high‑quality service
Take ownership of your development by engaging in training and staying current with new technologies
Travel to customer sites when required, following company travel policies
Create, maintain, and improve internal and customer documentation
Support incoming calls as needed, ensuring timely and professional responses
Carry out additional tasks as requested, demonstrating flexibility and a proactive attitude

What we're looking for

Solid technical capability — Windows & macOS, Microsoft 365 (Exchange Online, Teams, SharePoint, licensing), Active Directory, DNS, DHCP, group policy basics, networking fundamentals (switches, routers, TCP/IP), firewalls, endpoint security, back up tools.
Strong communication — clear, professional, and customer‑focused
Excellent organisation — able to manage multiple tickets and priorities
Analytical problem‑solving — confident diagnosing issues and researching solutions
Calm under pressure — steady during escalations and high‑urgency situations
Team collaboration — supportive, approachable, and willing to share knowledge
Customer empathy — focused on delivering helpful, timely service
Adaptability — comfortable with change and evolving processes
Ownership — reliable, accountable, and committed to continuous improvement

Perks for our people

Holidays: 25 days + bank holidays and buy/sell options

Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards, discounts on tech

Socials: All-expenses-paid company events

Development: In-House Training Academy

Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.

Quick apply

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2nd line it engineer jobs in south cerney, gls

IT Support Engineer (2nd Line)