It engineer Work, Jobs in Springfield North, Ess (with Salaries)

1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
Technical Support Engineer
Trinity Managed Services —Great Chesterford
- £26,000 - £30,000 a year
- Weekend availability
- English
- Windows
- Computer networking
- Referral programme
- Sick pay
Quick apply
1d

Discover related jobs

Based on your search for it engineer jobs.

IT Coordinator/ Helpdesk Technician
THE·TEAM —London
Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems. Log call / walk-up activity.
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
Good Communicator – Clearly explaining technical issues and keeping customers informed. Proactive in Nature – Identifying and addressing issues before they…
£44,000 - £50,000 a year
Quick apply

I want to receive the latest job alerts for it engineer in springfield north, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near springfield north, ess

Setting Out Engineer jobs in London

Technical Support Engineer jobs in Newcastle Upon Tyne

Support Worker jobs in Cambridge

Technical Support Engineer jobs in Edinburgh

Technical Support Engineer jobs in Nottingham

Technical Support Engineer jobs in Paignton

Technical Support jobs in London

1st Line Support Engineer jobs in Islington

1st Line Support Engineer jobs in Great Yarmouth

Junior It Support jobs in London

It Support jobs in Scotland

1st Line Support Engineer jobs in Fleet

It Support jobs in Nottingham

1st Line Helpdesk Engineer - Basildon

Arc -
Basildon

Apply Now

Job details

Permanent
£24,000 - £28,000 a year

Qualifications

Technical troubleshooting
Azure
Microsoft Exchange
Windows
Computer networking
SharePoint
Customer support
Customer interaction
Communication skills
Microsoft Azure
Active Directory
Help desk

Full job description

About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

As a 1st Line Helpdesk Engineer, you will play a key role in delivering high-quality technical support to users. You’ll be the first point of contact for IT issues, providing remote and in-person support while ensuring a professional and customer-focused experience.

Key Responsibilities

Provide remote 1st line IT support to clients via phone and email
Diagnose and resolve technical issues, escalating where necessary
Support users across Microsoft technologies including Windows and Office 365
Maintain and update IT documentation and knowledge bases
Deliver customer-facing support via phone, email, and in person as required
Participate in an on-call rota providing 24-hour support

Required Skills & Experience

Previous experience in a 1st Line Support or Helpdesk role
Strong troubleshooting and problem-solving skills
Familiarity with Windows 7/10/11
Experience with Microsoft technologies including:
- Active Directory
- Group Policy
- Office 365 (Exchange, OneDrive, SharePoint)
- Azure (basic understanding)
Basic networking knowledge (IP addressing, DHCP, DNS)
Experience with antivirus solutions (e.g. Sophos)
Clear and confident communication skills

Desirable Skills

Experience with Mac administration
Previous experience in a customer-facing IT support environment

Personal Attributes

Highly organised with the ability to prioritise daily workload
Self-motivated and reliable

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

it engineer jobs in springfield north, ess

1st Line Helpdesk Engineer - Basildon

Technical Support Engineer

Discover related jobs

I want to receive the latest job alerts for it engineer in springfield north, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected