Improvement officer Work, Jobs in St. Austell, Eng (with Salaries)

Residential Liaison Officer
Correct Contract Services Ltd —St. Columb
- £27,000 - £30,000 a year
- Travel
- Annual leave
- Employee assistance programme
Quick apply
6d
Neighbourhood Services Officer
Ocean Housing —St. Austell
- £31,572 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Employee assistance programme
- Sick pay
6d
Digital Document and Storage Officer
Cornwall Council —Truro
- Full-time
- Oracle
- Customer service
- Administrative experience
- Annual leave
- Employee discount
3d
HSE Officer
Pilgrim's Europe —Redruth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Safety Alerts Officer
Cornwall Partnership NHS Foundation Trust —Bodmin
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- IT
- Office experience
- Employee discount
3d
CMN Finance Coordinator and PA to the CEO
Cornwall Marine Network —Falmouth
- £28,000 - £34,000 a year
- Part-time
- Microsoft Excel
- Administrative experience
- QuickBooks
- Free parking
- Flexitime
Quick apply
2d
Associate Medical Director - ACS.
Cornwall Partnership NHS Foundation Trust —Bodmin
- £63,696 - £150,569 a year
- Part-time
Guardian of Safe Working Hours
Cornwall Partnership NHS Foundation Trust —Bodmin
- Part-time
- Management
- Leadership
- Communication skills
- Employee discount
Advanced Social Worker
Cornwall Council —Bodmin
- Full-time
- Childcare
- English
- Working with children
- Relocation assistance
- Annual leave
Social Worker Children's - Helping Young People Service
Cornwall Council —St. Austell
- Full-time
- Childcare
- English
- Working with children
- Relocation assistance
- Annual leave
10d
Consultant Adult Psychiatrist - Inpatient
Cornwall Partnership NHS Foundation Trust —Pool
- £113,565 - £150,569 a year
- Full-time
2d

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Neighbourhood Services Officer
Ocean Housing —St. Austell
Dealing with customers in challenging or sensitive situations. A Level (or Level 3 equivalent) is required. Delivering face-to-face customer service.
£31,572 a year
6d
Customer Liaison Officer
The Guinness Partnership —Redruth
Resilience when handling challenging situations and delivering sustainable outcomes. This is a field-based role requiring regular travel across your designated…
£39,038 a year
2d

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improvement officer jobs near st. austell, eng

Residential Liaison Officer

Correct Contract Services Ltd -
St. Columb

Quick apply

Job details

Permanent
£27,000 - £30,000 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Referral programme

Full job description

About The Role

Join CCS & Help Shape the Future of Renewable Energy!

Job Purpose

We are looking for a Resident Liaison Officer Retrofit to provide support and guidance to all customers/residents involved in our whole house retrofit programmes. This role focuses on resident and user training, conducting 360 reviews, and educating site and contact centre staff on enhanced profiling and customer engagement. You will be responsible for pre-work meetings, mid-work reviews, and post-work auditing, ensuring effective communication and customer satisfaction throughout the process.

Key Responsibilities

Maintain positive customer engagement by assessing, improving, and implementing contact protocols and profiling processes.
Deliver a high-quality service to both the client and customers, ensuring respect for all individuals and meeting challenges.
Revise and implement systems and procedures to enhance engagement and customer experience in collaboration with management teams
Provide educational opportunities and experiential growth for administrative and trade staff, focusing on a customer-centric approach. Resolve customer objections, complaints, and site-based queries, managing resident perceptions and encouraging buy-in.
Visit customers in their homes to reassure and provide ongoing support.
Lead on CSR activities and social value programmes.
Collaborate with client RLOs and housing teams to manage safeguarding, tailored interventions, and non-access issues
Maintain professional and technical knowledge through workshops, publications, and networks.
Help build a customer-centric focus across CCS.
Travel required across the South/Southwest of the UK, with overnight stays as necessary

Skills/Qualifications

Maintain professional and technical knowledge through workshops, publications, and networks.
Help build a customer-centric focus across CCS.
Travel required across the South/Southwest of the UK, with overnight stays as necessary

Experience Required

Experience in a social housing environment, managing vulnerable customers and working on social housing planned/capital investment programmes.

Personal Attributes

You value honesty and share knowledge for the greater good.
You are committed to continuous improvement and teamwork.
You take responsibility for your work and encourage ownership in others.
You are goal-oriented, striving for both small and large successes.
You are flexible and eager to develop your skills.

About Us

What We Offer

Pension Scheme: Auto-enrolment after probation.
Flexible Annual Leave: Option to buy or sell leave after probation.
Professional Development: Access to in-house and external training.
Employee Assistance Programme: 24/7 support.
Refer a Friend Bonus: Reward scheme for successful referrals.
Parking: Available at office locations.

Why Choose CCS?

Skill Development: Access to training programmes, coaching, and mentoring.

Career Growth: Clear pathways for personal and professional advancement.

Long-Term Contracts: Enjoy stability and job security.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.

Quick apply

Refine Your Search

improvement officer jobs in st. austell, eng

Residential Liaison Officer

Neighbourhood Services Officer

Digital Document and Storage Officer

HSE Officer

Safety Alerts Officer

CMN Finance Coordinator and PA to the CEO

Associate Medical Director - ACS.

Guardian of Safe Working Hours

Advanced Social Worker

Social Worker Children's - Helping Young People Service

Consultant Adult Psychiatrist - Inpatient

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