Job Details –
Job Title: People Operations & Reception Administrator
Location: This is an on-site role working at our beautiful location in the village of Market Overton, Rutland.
Job Type: Part Time – 25 hours per week (08:30 – 13:30)
Working Pattern: Monday – Friday
Salary: £16,880 per annum (Pay Point 1 – £12.95 per hour)
About The Lodge Trust –
The Lodge Trust CIO is a Christian charity based in Market Overton, Rutland, providing supported living, residential care, day opportunities, and work-based activities for adults with learning disabilities. Our mission is to create a community where people are valued, encouraged, and empowered to live life to the full.
Our 20-acre rural site includes homes, workshops, a café, gardens, woodland, and a camping and caravan site. Rooted in Christian values of compassion, respect, and kindness, we seek to create a welcoming community where dignity, independence, and personal growth are encouraged.
Role Purpose –
As our People Operations & Reception Administrator, you will be the welcoming face of The Lodge Trust while providing high-quality administrative support across our People Operations function.
This varied role combines reception, HR administration, communications, and organisational support to ensure the smooth day-to-day running of our charity. You will help maintain accurate workforce records, support recruitment and onboarding, coordinate communications, and provide a professional first point of contact for staff, residents, families, visitors, and external partners.
Key Responsibilities –
- Deliver a warm, professional and welcoming reception service for visitors, residents, staff and guests
- Answer, screen and direct telephone calls, emails and enquiries promptly and professionally
- Manage visitor sign-in procedures and support safeguarding requirements
- Provide efficient administrative support including filing, scanning, printing, laminating, data entry and petty cash administration
- Process incoming and outgoing mail, parcels and courier deliveries
- Support recruitment and HR administration, including interview arrangements, employment packs, DBS applications and probation administration
- Maintain accurate employee records within Breathe HR and Rotacloud, ensuring information remains up to date and compliant
- Monitor office supplies and coordinate ordering when required
- Create engaging posters, newsletters, notices and social media graphics using Canva or similar software
- Support organisational communications, events, meetings and engagement activities across the charity
- Assist residents with general enquiries, diary management, collecting post and other day-to-day reception support while promoting independence
- Maintain accurate records and contribute to compliance with CQC, GDPR and organisational policies
What We're Looking For –
- An organised and proactive administrator with experience in office administration or customer service
- A confident communicator who enjoys providing excellent customer service both in person and over the telephone
- Strong administrative skills with excellent attention to detail and the ability to manage multiple priorities
- Experience using Microsoft 365, including Outlook, Word, Excel and Teams
- Confidence maintaining confidential records and handling sensitive information appropriately
- Experience supporting recruitment or HR administration would be advantageous
- Experience using Breathe HR, Rotacloud or similar HR systems would be beneficial
- Experience creating communications using Canva or similar design software would be desirable
- A warm, patient and respectful approach when supporting adults with learning disabilities
- Someone who is reliable, adaptable and able to work independently while contributing positively to a wider team
- Someone who is comfortable working within and supporting the Christian ethos and values of The Lodge Trust
Why Join Us –
- Be part of a unique, faith-based community where people and purpose come together
- Play a key role in creating a welcoming environment for everyone who visits The Lodge Trust
- Enjoy a varied role combining reception, people operations, administration and communications
- Work in a supportive team that values collaboration, kindness and continuous improvement
- Help make a genuine difference to the lives of adults with learning disabilities and those who support them
- Develop your skills within a growing organisation committed to excellent care and professional standards
Additional Benefits –
- Company Pension Scheme – through our partnership with Standard Life
- 28 Days Annual Leave – including bank holidays (or equivalent time off)
- Up to 3 Extra Annual Leave Days – for each completed year of service
- Benenden Health Scheme – affordable healthcare cover
- Care Sector Discount Scheme – through Blue Light Card
- Ongoing Training & Development – to support your career growth
- Career Progression Opportunities – we promote from within
- Free On-Site Parking – convenient and cost-effective
- Café Discount – savings on food and drinks
- Refer a Friend Bonus – earn £200 when you bring great talent to our team
Safer Recruitment Statement -
The Lodge Trust CIO is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment. All roles are subject to an Enhanced Disclosure and Barring Service (DBS) check, including the Adults’ Barred List where the post involves regulated activity.
Applicants already registered with the DBS Update Service will be asked to provide their certificate number and consent for an online status check. Employment will also be subject to verification of identity and right to work in the UK, satisfactory references confirming conduct in previous roles (particularly in care or support settings), and confirmation of qualifications or professional registration where required.
The Lodge Trust CIO follows CQC Regulation 19 (Fit and Proper Persons Employed), Schedule 3 evidence requirements, and Skills for Care safer recruitment guidance to ensure all staff are suitable and safe to work in social care.
** Please note that we are only accepting applicants from local areas and at the time we are not offering overseas sponsorship for this role **
Pay: £12.95 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme
Application question(s):
- Where are you based?
- The Lodge Trust is a residential home for adults with Learning Disabilities. Is this an environment you would be comfortable working in?
- In a few sentences please tell us why you would be a good fit for this position?
Experience:
- Administrative or Customer Service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
