Front of House Receptionist – Confident Orthodontics
At Confident Orthodontics, we are passionate about creating confident smiles in a warm, welcoming, and state-of-the-art environment. We pride ourselves on delivering exceptional patient care and outstanding customer service from the very first interaction.
We are currently looking for experienced Front of House Receptionists to join our friendly, professional, and highly supportive team. This is a fast-paced, high-volume reception and admin role, our clinic runs at a busy pace throughout the day, with constant patient flow, ringing phones, and multiple tasks competing for attention at once. We need someone who genuinely thrives on being busy, can juggle competing priorities without losing accuracy, and stays calm, organised, and switched-on under pressure.
If you enjoy quiet, steady admin work, this isn't the role for you. If you love the buzz of a busy front desk where no two minutes look the same, you'll fit right in.
Key Responsibilities
- Be the first point of contact for patients and visitors, often managing several enquiries at once, face-to-face, by phone, and by email simultaneously
- Deliver a consistently high standard of customer service, even during peak, high-pressure periods
- Accurately record and manage patient data at pace, while maintaining strict confidentiality and data protection standards
- Manage a busy, constantly shifting diary of appointment bookings, recalls, and reminders, rescheduling and problem-solving on the fly
- Handle a wide variety of administrative tasks in parallel, prioritising effectively as demands change throughout the day
- Compose and format letters and correspondence, often fitted around front-desk demands
- Confidently communicate our services and encourage new patient enquiries, even when the desk is busy
- Support and enhance the patient experience throughout their journey with the practice, without letting the pace compromise care
- Liaise with patients regarding appointments, treatment plans, and associated costs
- Work closely with the wider team to keep a fast-moving practice running smoothly, jumping in wherever needed
Hours
- Part-time position
- 3 days per week (Wednesday, Thursday, Friday)
- 24 hours per week
- 1 Saturday shift every 4 weeks
Requirements
- Minimum 1 year of front desk or reception experience in a busy, fast-paced environment (dental, medical, or similar preferred)
- Proven ability to multitask and juggle competing priorities without dropping the ball
- Excellent communication and interpersonal skills, even when handling several things at once
- Strong organisational skills with keen attention to detail, especially under time pressure
- Understanding of confidentiality and data protection standards
- Confident, proactive, and approachable with a team-player mindset
- Ability to prioritise, adapt, and reprioritise efficiently as the day's demands shift
- Genuinely comfortable, even energised, working in a high-tempo, high-volume environment
- Able to remain calm, focused, and positive under sustained pressure
What We Offer
- Competitive hourly rate
- Free on-site parking
- Cycle to Work scheme
- Company pension
- Private medical insurance
- Supportive and dynamic team environment
- Modern purpose-built clinic with a strong team culture where everyone works together and supports one another
Job Type: Permanent
Pay: From £13.40 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
Experience:
- Reception: 1 year (required)
Language:
Work Location: In person
