Team leader – customer service & admin Work, Jobs in Staverton, Nth (with Salaries)

Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
3d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Regional Customer Care Lead
Leica Biosystems —Milton Keynes
- Full-time
- Customer service
- English
- Bachelor's degree
- Annual leave
2d
Lead Relationship Manager
National Grid —Warwick
- £55,000 - £65,000 a year
- Hybrid work
- CRM software
- Salesforce
- Supervising experience
- Life insurance
3d
Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Sales
- Mentoring
3d
Lead Contract Coordinator
National Grid —Warwick
- £40,000 - £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
1d
B2B Telesales and New Business Lead
Whitefurze Ltd —Coventry
- £12.71 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
High Care Production Team Leader
Absolute Taste —Bicester
- Full-time
- Communication skills
Quick apply
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Visual Merchandising Lead
Bravissimo —Warwick
- £30,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Employee discount
Quick apply
11d
Retail Floor Lead (Bicester Village)
Vuori, Inc —Bicester
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
Quick apply
UK Team Leader 30 Hours
Mountain Warehouse —Chipping Norton
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Lead Developer – Power Platform (12 month FTC)
West Northamptonshire Council —Northampton
- £49,587 - £52,860 a year
- Hybrid work
- Azure
- Mentoring
- Software development
13h
Front of House Team Leader
Carlsberg Marston's Brewing Company —Northampton
- £10 - £14 an hour
- Temporary
- Serving
- Hospitality
- Bar
- Free parking
- Health & wellbeing programme
Quick apply
6d
UK Team Leader
Mountain Warehouse —Stratford-upon-Avon
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Lead Scaffolder
Mears Group —Milton Keynes
- Up to £48,321 a year
- Customer service
- Maintenance
- IT
- Annual leave
- Employee discount

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Experience leading or supervising a customer service, sales support or commercial administration team. As Customer Service Team Leader, you will lead, coach and…
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Customer Service Team Leader
Burbage Custom Windows —Hinckley
Analyse customer service and sales performance data. Handle inbound calls, emails and customer enquiries in line with service levels.
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team leader – customer service & admin jobs near staverton, nth

Customer Service Team Leader

Burbage Custom Windows
Hinckley

Quick apply

Job details

Permanent | Full-time
From £29,500 a year
3 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Canteen
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

Power BI
Microsoft Excel
Customer service
ERP systems
Analysis skills
Continuous improvement
Mentoring
Pivot tables
Communication skills

Full job description

Company Information

Burbage Custom Windows Ltd is an established window and door manufacturer based in Hinckley with over 30 years of industry experience. From our purpose-built manufacturing facilities, we produce high quality products using advanced machinery and modern production techniques, supported by our own logistics fleet and installation services. Alongside our manufacturing operation, we operate Modern UPVC Windows, our rapidly growing online ecommerce division supplying windows and doors to customers across the entire UK, as the business continues to experience a sustained period of significant growth.

Role Profile

The Customer Service Team Leader is responsible for delivering an exceptional customer experience whilst supporting the day-to-day operation of the Customer Service Team. The role combines customer service and order processing responsibilities with ownership of departmental reporting, KPI monitoring and data analysis to support business performance.

Working closely with the Customer Service Supervisor and Manager, the Team Leader provides operational support, identifies trends through data, monitors departmental performance and recommends continuous improvements whilst acting as a senior member of the team.

Key Responsibilities

Customer Service

· Process customer orders accurately and efficiently

· Handle inbound calls, emails and customer enquiries in line with service levels

· Resolve customer queries and complaints through to completion

· Maintain accurate customer records using CRM and order processing systems

· Liaise with Production, Despatch, Contracts & Installations and Sales.

Team Support

· Act as the first point of support for Customer Service Advisors during the Supervisor's absence

· Assist with onboarding and coaching new team members

· Support workload balancing and service level achievement

· Support implementation of new processes and initiatives.

Performance, Data & Analytics

· Produce daily, weekly and monthly KPI reports

· Analyse customer service and sales performance data

· Monitor service levels, order processing, customer satisfaction and productivity

· Maintain departmental dashboards and trackers

· Provide insight and recommendations to improve operational performance.

Continuous Improvement

· Identify opportunities to improve processes and efficiency

· Recommend improvements using KPI analysis and customer feedback

· Promote a Right First-Time culture.

General

· Meet departmental targets and objectives

· Comply with Company policies and procedures.

Skills, Experience & Personal Attributes

Essential

· Previous experience within a busy customer service environment

· Excellent customer service skills

· Strong analytical skills with experience producing KPI reports

· Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP)

· Excellent organisational, planning and problem-solving skills

· High attention to detail and accuracy

· Experience using CRM/ERP systems

· Positive, proactive and customer-focused approach.

Desirable

· Manufacturing or window industry experience

· Power BI or dashboard reporting experience

· Experience mentoring or coaching colleagues

· Knowledge of Lean or Continuous Improvement.

General

· Self-motivated and focused, with a flexible attitude

· Good attention to detail, with high levels of accuracy and a commitment to quality

· Able to work on and use own initiative and problem solve

· Strong communication, team working and people skills

· Demonstrate a professional and courteous attitude

· Act with integrity and honesty

· Positive attitude to innovation and change

· Looking to build a career in a fast-growing business.

Benefits of Working for BCW

· Competitive salary from £29,500.00 per annum

· (Starting rate normally at entry point however, experience would be taken into account)

· Pay grading structure

· Regular pay reviews

· Monthly attendance bonus scheme (Up to £1,040.00 per annum)

· 40 Hour working week Monday to Friday including paid lunch

· 4 Hours one Saturday in six to eight weeks after training

· Enhanced 32 Days holiday per annum

· Christmas shutdown

· Christmas vouchers

· Staff events

· Pension scheme

· Staff canteen with subsidised vending machines

· BUPA Employee Assistance Programme

· Company workwear and PPE provided

· Onsite secure parking

· Commitment to investing in training and development.

Pay: From £29,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

team leader – customer service & admin jobs in staverton, nth

Customer Service Team Leader

Technical Support Team Lead

Regional Customer Care Lead

Lead Relationship Manager

Customer Success People Lead

Lead Contract Coordinator

B2B Telesales and New Business Lead

High Care Production Team Leader

Automotive Manager Level 1 Team

Visual Merchandising Lead

Retail Floor Lead (Bicester Village)

UK Team Leader 30 Hours

Lead Developer – Power Platform (12 month FTC)

Front of House Team Leader

UK Team Leader

Lead Scaffolder

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