The Vacancy
TPT Retirement Solutions are looking for a proactive Lead Pension Administrator to deliver high-quality pension scheme administration within the Annual Events & Projects area of the business. You’ll ensure timely, accurate data for stakeholders and help manage day-to-day operations.
Key Responsibilities
Deliver excellent customer service to colleagues, members, and employers.
Maintain accurate member and employer data.
Handle delegated tasks and check data and project work.
Manage scheme events (valuations, benefit statements, pension increases, annual allowance, group life assurance) on schedule.
Support and train junior team members.
Prioritise workloads for yourself and the team to meet service levels.
Ensure all timetabled tasks are completed, even in the Team Leader’s absence.
Check the quality and quantity of your own and team’s work.
Develop and follow procedures for scheme events and data checks.
Suggest process improvements and lead team meetings.
Support appraisals and probation reviews as needed.
Handle complaints with the Technical Team.
Skills & Qualifications:
Experience within Defined Benefit pensions and benefit calculations.
Able to support less experienced members of the team in a coaching capacity.
Good level of communication skills and able to prioritise own & others workload.
Intermediate level experience of using Microsoft Word and Excel.
GCSE’s (or equivalent) at grades C / 4 or above in Maths and English.
Studying towards/completed CPC/ DPA/CPA would be ideal.
Demonstrates enthusiasm for the job and able to work using own initiative.
Able to work under pressure and adapt to changes within the workplace.
What you will get in return:
Working in our diverse and inclusive Annual Events and Projects team is a rewarding experience. You’ll have ownership of your targets and the autonomy to work independently, while still being part of a close-knit supportive team. Our family-like culture boasts experienced staff who readily share their knowledge. You’ll have real influence, owning and improving the processes we use, and contributing to the planning and selection of your projects. We celebrate successes together, offer fantastic professional development through on-the-job training, internal programs, and external courses. We also have a strong track record of promoting from within.
If you enjoy working in Pensions Administration and are looking for a way to diversify your experience within a more specialist area for your next career move, then this role is for you, Apply Today!
The Company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members.
TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Benefits
Competitive salary
Performance-related bonus
Pension scheme
Sports and social events
Training and development plan
Flu jabs
