It support Work, Jobs in Steyning, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
7d
Trainee Telecoms Support Engineer
MCL Telecom Ltd —Burgess Hill
- From £22,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
Quick apply
8d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
Administrator (Support & Operations)
HCLTech —Adur District
- Rotating shift
- Software troubleshooting
- Customer service
- Computer networking
1d
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
IT Applications Technician
Surrey Police & Sussex Police Collaboration —Lewes
- £30,897 - £33,603 a year
- Full-time
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
9d
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
22h
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Microsoft Office
- Travel
- IT
IT Network Support
Barfoots of Botley —Chichester
- ERP systems
- Continuous improvement
- Scripting
- Free parking
- Employee assistance programme
Quick apply
IT Solutions Support Consultant
OPUS TECHNOLOGY —Reigate
- £47,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Computer networking
- Life insurance
- Referral programme
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Technical Support Specialist
Nicolaudie Group —Brighton
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
1d
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Support Technician
Salutem Care & Education —Billingshurst
- £12.71 an hour
- Communication skills
- School
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
IT 3rd Line Support Engineer
East Surrey College —Redhill
- Up to £44,243 a year
- Full-time
- Engineering
- IT
- Free parking
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
2d

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
7 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

it support jobs in steyning, wsx

IT Service and Support Analyst

Trainee Telecoms Support Engineer

1st Line Support Engineer

Administrator (Support & Operations)

IT Support Engineer

IT Applications Technician

2nd Line IT Support Engineer

IT Support Technician (Level 1)

2nd Line Technical Support Analyst

IT Network Support

IT Solutions Support Consultant

First Line Support / Helpdesk Engineer - Hybrid

Technical Support Specialist

First Response Engineer - Service Desk - MSP

Trainee IT Support Engineer

IT Support Technician

End User Support Technician

Technical Customer Support Coordinator

IT 3rd Line Support Engineer

Desktop Engineer -Gatwick Airport

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