Are you a driven professional looking to take on your next meaningful challenge?
Do you want to thrive in a culture that’s supportive, inclusive, and committed to your growth?
At Voicentric Ltd, we’re searching for an International Communications Representative who excels both independently and as part of a motivated team. If you’re someone who hits targets with confidence, stays composed under pressure, and communicates complex ideas with clarity and precision, you could be the perfect addition to our multilingual, collaborative, and highly supportive environment.
What you’ll do
You will be instrumental in conducting professional calls on behalf of our valued clients. You’ll break down complex technological concepts into clear, compelling messages, boost product awareness through confident communication, and uncover the real needs of prospective customers.
Your main responsibilities will be to:
- Generate high-quality leads through targeted calls
- Communicate product features confidently and accurately
- Identify and respond to prospective customers’ needs effectively
- Maintain organised records of customer interactions
- Organise and update data to maximise the chances of phone conversations
- Collaborate and support your colleagues to foster a strong team dynamic
- Deliver a consistently high standard of professionalism in all interactions
What we are looking for
Essential skills:
- Exceptional written and verbal communication skills in English and Italian
- Positive attitude and results driven
- Strong team collaboration and interpersonal skills
- Confidence in leading conversations and handling objections
- Excellent organisational skills and attention to detail
- Ability to learn new processes quickly
Desirable Skills:
- Fluency in an additional language (e.g., German, French, Spanish, Italian, Portuguese, Mandarin, Korean)
- Educated to degree level or possess equivalent professional experience
- A scientific background in Chemistry or Biology
- Experience with CRM systems or Salesforce
- Previous experience in a call centre or other target-driven environments (lead generation, telesales, B2B, customer service, etc.)
Why you’ll love working with us
- A vibrant, supportive, and collaborative team culture
- A regular weekly pattern from day 1 and no weekend work
- Profit-sharing for eligible employees, as Voicentric operates as an Employee-Owned Trust (EOT)
- Employee of the Quarter awards featuring exciting prizes such as trips, tech gadgets, and gym memberships
- Ongoing training, coaching, and progression opportunities
- Regular social events and celebrations
- Employment Assistance Programme (EAP) providing 24/7 counselling and support
- Pension scheme
- Free flu vaccination and free eye test
- Informal dress code enhancing workplace comfort
Who is Voicentric
Voicentric is a scientific marketing agency specialising in Life and Material science. We promote scientific products to scientists, researchers, and academics all over the world by telephone, in order to generate interest and make them aware of new technologies that can potentially improve their daily work. Voicentric seeks to engage and qualify potential customers on behalf of our clients.
At Voicentric, we pride ourselves on fostering a vibrant and inclusive culture where our international and multilingual team thrives. Our enthusiastic environment celebrates achievements through regular socials and community initiatives. We recognise outstanding performance through our Employee of the Quarter awards and many staff become eligible for an annual profit pay-out.
Diversity is at the heart of our community; we welcome applications from individuals of all backgrounds and experiences.
If you are excited about the opportunity to join our team, please send your CV to [email protected]. We can't wait to hear from you!
Job Types: Full-time, Permanent
Pay: £13.35 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Work from home
Application question(s):
- Can you work both from home and from our Durham office?
- Can you work 8am-4pm Monday to Friday long term?
Language:
Work Location: Hybrid remote in Durham DH1 3NP
