Service team leader Work, Jobs in Stoke On Trent, Eng (with Salaries)

Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
Quick apply
Head of Operations
GXO Logistics —Stoke-on-Trent
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Supervisor
Popeyes UK —Stoke-on-Trent
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Operations Manager
First Bus —Stoke-on-Trent
- Full-time
- Management
- Customer service
- Travel
- Employee assistance programme
- Employee discount
Team Leader
CareTech Group —Newcastle-under-Lyme
- £13.79 an hour
- Weekend availability
- Cooking
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Team Leader
Farmhouse Inns - BRA_102 —Etruria
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Service Colleague (Express)
ASDA —Stoke-on-Trent
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
2d
Sales - Sales Advisor - UK
New Look —Stoke-on-Trent
- Full-time
Customer Service Supervisor
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- CRM software
- Management
- Customer service
5d
Venue General Manager
The Milehouse Restaurant Bar & Grill —Newcastle-under-Lyme
- £33,000 - £39,000 a year
- Full-time
- Hospitality
- Management
- Team management
- Employee discount
Quick apply
Assistant Manager
Starbucks —City of Stoke-on-Trent
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
12d
Assistant Manager - Stoke -On-Trent
Hays Travel —Stoke-on-Trent
- Full-time
- Time management
- Annual leave
- Employee discount
11d
Area Team Leader
Cheshire East Council —Crewe
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Credit Control Team Leader
Novuna —Telford
- Up to £39,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
12d
Team Leader
Home Bargains —Winsford
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
Holiday Cover
INDUSTRIAL SITE MAINTENANCE LTD —Stoke-on-Trent
- £13.21 an hour
- Weekend availability
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
5d
Team Leader
BEAR —Stone
- £13.00 - £13.50 an hour
- Part-time
- In-person
- Leadership
- Restaurant experience
- Annual leave
- Employee discount
Quick apply
Warehouse Team Leader x4 (Mon - Fri : 6-2 / 2-10 & Weekends)
RKW —Stone
- £14.40 an hour
- Overtime
- Free parking
- Annual leave
Ad Hoc Porter
Sodexo —Stoke-on-Trent
- £10.90 - £13.14 an hour
- Full-time
- Hospital
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d

I want to receive the latest job alerts for service team leader in stoke on trent, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Services Team Leader

ISS Facility Services -
Stoke-on-Trent

Quick apply

Job details

Fixed term contract

Qualifications

Maximo
Customer service
Facilities management
Supervising experience
Leadership
Communication skills
Help desk

Full job description

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Fixed Term Contract (12 months)

We are seeking a Client Services Team Leader to manage and develop a high-performing team of up to 15 Service Coordinators and Helpdesk staff within a fast-paced Facilities Management environment.

This role focuses on leading through change, maintaining service excellence, and driving continuous improvement across service delivery.

Job Description

We are looking for a resilient and organised leader with strong FM operational knowledge and CAFM expertise, who can translate operational priorities into effective service outcomes while building strong stakeholder relationships and delivering against KPIs and SLAs.

Key Responsibilities

Lead, manage and develop a team of up to 15 within Helpdesk and Service Coordination functions.
Drive team performance, ensuring delivery against KPIs, SLAs and service standards.
Oversee workload management and adjust team rostering based on demand fluctuations.
Utilise CAFM systems (IBM Tririga, IBM Maximo) to manage operations, reporting and performance improvements.
Produce and present performance reports, service metrics and operational insights.
Ensure effective work order management and service coordination processes.
Support change management initiatives, ensuring team engagement and service continuity.
Build and maintain strong relationships with internal and external stakeholders.

Professional and Personal Competencies/Qualifications

Proven experience delivering high-quality customer service in a target-driven or high-pressure environment.
Strong Facilities Management experience, including both Soft FM and Hard FM services.
Leadership experience within a Helpdesk, Service Desk or Operations Support Centre.
Proficiency with CAFM/CRM systems (Tririga, Maximo or equivalent such as 360 systems).
Strong understanding of Health & Safety and commitment to safe working practices.
Experience supervising teams, allocating tasks and optimising performance.
Ability to analyse data and take a data-driven approach to service improvement.
Excellent communication skills with the ability to influence and manage expectations.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person

Quick apply

Refine Your Search

service team leader jobs in stoke on trent, eng

Client Services Team Leader

Head of Operations

Supervisor

CCTV Control Room Operator

Operations Manager

Team Leader

Team Leader

Service Colleague (Express)

Sales - Sales Advisor - UK

Customer Service Supervisor

Venue General Manager

Assistant Manager

Assistant Manager - Stoke -On-Trent

Area Team Leader

Credit Control Team Leader

Team Leader

Holiday Cover

Team Leader

Warehouse Team Leader x4 (Mon - Fri : 6-2 / 2-10 & Weekends)

Ad Hoc Porter

I want to receive the latest job alerts for service team leader in stoke on trent, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected