Support analyst Work, Jobs in Stoke On Trent, Sts (with Salaries)

Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Data Analyst
PDSA —Telford
- £42,783 - £45,350 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Employee assistance programme
- Employee discount
Analyst
The Wrekin Housing Group Limited —Telford
- £41,437 a year
- Microsoft Excel
- SQL
- Analysis skills
5d
Technical Support Analyst
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Employee discount
- Bereavement leave
Business Analyst
Synectics Solutions —Stoke-on-Trent
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Free parking
- Work from home
Quick apply
Analyst
Housing Plus Group —Telford
- £41,437 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
5d
Entry Level Data & Automation Analyst
Greenhous - Retail & Fleet —Telford
- £12.71 an hour
- Full-time
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Information Security Analyst
RSM UK —Stoke-on-Trent
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
9d
User Researcher
Capgemini —Telford
- Hybrid work
- AWS
- No degree
- Travel
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Group People Data Analyst
Tunstall UKI —Tunstall
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
- Employee assistance programme
- Employee discount
Quick apply
11d
User Researcher
Capgemini Sogeti —Telford
- Hybrid work
- AWS
- No degree
- Travel
9d
Development Analyst
Saur Europe —Stoke-on-Trent
- £28,000 - £31,000 a year
- Overtime
- Computer literacy
- Laboratory experience
- Project management
Quick apply
Customer Success Manager
HM Revenue and Customs —Telford
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Work from home
8d
Space and Range Analyst - 12 months FTC
Pets at Home —Cheadle
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Office
- SQL
Group Therapist
Serco Plc —Uttoxeter
- £52,000 a year
- Part-time
- Communication skills
- Employee assistance programme
Senior Business Insight Analyst
The Wrekin Housing Group Limited —Telford
- £55,890 a year
- Organisational skills
- IT
- Negotiation
5d
Application Support Analyst
Barclays —Knutsford
- Maintenance
- Continuous improvement
Software Development Tester
Pets at Home —Cheadle
- £37,000 - £42,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
1d
Men's Performance Analyst
The Football Association —St George's Park
- Full-time
- Hybrid work
- Doctoral degree
- English
- Master's degree
- Annual leave
12d

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Customer Service Advisor

Barclays -
Stoke-on-Trent

Apply Now

Job details

Permanent
£26,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 08/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000111313

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is primarily based in our Uttoxeter branch; however, training will take place at the Hanley branch.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

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support analyst jobs in stoke on trent, sts

Customer Service Advisor

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Analyst

Technical Support Analyst

Business Analyst

Analyst

Entry Level Data & Automation Analyst

Information Security Analyst

User Researcher

Support Analyst

Group People Data Analyst

User Researcher

Development Analyst

Customer Success Manager

Space and Range Analyst - 12 months FTC

Group Therapist

Senior Business Insight Analyst

Application Support Analyst

Software Development Tester

Men's Performance Analyst

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