Senior it service desk Work, Jobs in Storrington, Wsx (with Salaries)

Senior IT Service Desk Analyst
Adur & Worthing Councils —Worthing
- £31,537 - £36,363 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- In-person
- Employee assistance programme
4d
IT Manager
Cut My —Henfield
- £30,000 - £35,000 a year
- Monday to Friday
- Team management
- In-person
- AI
- Free parking
- Employee discount
Quick apply
4d
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Continuous improvement
- Mentoring
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
IT and Cyber Presales Engineer
Focus Group —Shoreham by Sea
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
Junior IT Support Engineer
Black Sheep Support Ltd —Brighton
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Field Support Consultant
ramsac —Guildford
- £34,000 a year
- Hybrid work
- Research
Quick apply
PHP Developer
Focus Group —Shoreham by Sea
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Software development
- APIs
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Guildford
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
Duty Manager and Health & Safety Co-ordinator
Weald & Downland Living Museum —Chichester
- Up to £31,200 a year
- Part-time
- First Aid Certification
- Team management
- In-person
- Free parking
- Store discount
Quick apply
4d
Senior Principal Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Travel
- Annual leave
- Employee discount
Specialist Mechanical Technician
University of Surrey —Guildford
- £41,064 - £44,746 a year
- Full-time
- Hybrid work
- Computer literacy
- University
- Relocation assistance
- Annual leave
6d
Business Tax Senior Manager
Menzies LLP —Crawley
- Full-time
- Hybrid work
- Mentoring
- Computer skills
- Training & development
Principal Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Mentoring
- Annual leave
- Employee discount
Senior Engineering Geologist
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount
Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount
QA Specialist
MedPharm —Guildford
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Engineering Geologist
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
- Employee discount

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senior it service desk jobs near storrington, wsx

Senior IT Service Desk Analyst

Adur & Worthing Councils -
Worthing

Apply Now

Job details

Full-time
£31,537 - £36,363 a year
4 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Incident management
Customer service
Mentoring junior staff
Computer hardware
Mentoring
Technical support incident logging
IT incident logging
Training & development
Communication skills
Help desk

Full job description

Job Introduction

Post title

Senior IT Service Desk Analyst

Post No

44595

Salary

Starting from £31,537 to £36,363 per annum

Grade

Grade 5

Hours

37 hours per week

Place of work

Worthing Town Hall - Minimum of 4 days per week in the office

Closing date

6th September 2026 at 23:55 pm

Interviews

Week commencing 21st September 2026

Please note - This role requires a minimum of 4 days per week working in Worthing Town Hall

An exciting opportunity has arisen for a Senior IT Service Desk Analyst to join the IT Operations team for Adur & Worthing Councils.

Are you an experienced IT professional with excellent troubleshooting skills and a passion for mentoring others? We are looking for a Senior IT Service Desk Analyst to deliver high-quality support and serve as a key technical escalation point for our service desk team.

In this role, you will provide both first and second line technical support, handling complex queries while supporting and guiding Service Desk Analysts. From managing system setups to creating engaging digital training resources, you will play a vital role in keeping our workforce connected and optimising our digital Infrastructure.

Please note: This role is based in Worthing Town Hall, with a minimum office attendance of 4 days a week.

Key Responsibilities

Technical Support & Escalation: Provide first and second-line support, acting as a technical escalation point for Service Desk Analysts to resolve complex hardware, software, and networking issues within agreed SLAs.
Team Guidance & Mentorship: Provide support, guidance, and coaching to team members to aid in incident resolution and build team capability.
Digital Training & Resources: Produce high-quality, engaging video guides with professional voiceovers to support organizational digital training needs.
Operations & Incident Management: Manage requests, log and diagnose incidents, monitor systems proactively, and coordinate with the Team Leader to manage major incidents.
Asset & Lifecycle Management: Oversee hardware installations, employee onboarding/offboarding technical setups, asset tracking, and software maintenance according to organisational standards.

What We Are Looking For

Demonstrable experience in a technical support role, with a background troubleshooting hardware, software, and remote systems.
Proven experience supporting, coaching, or training colleagues within an IT Service Desk setting.
Excellent technical understanding of IT hardware (laptops, mobile devices), core software suites, and diagnostic tools.
Exceptional communication and customer service skills, with a calm approach when handling complex issues under pressure.
Systematic problem-solving abilities with high attention to detail regarding SLA compliance and asset tracking.

This role is based on site at Worthing Town Hall and can be worked in line with our Blended working policy.

At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.

As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview.

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:

Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement
Local Government Pension
Training & development
Occupational Health
Employee Assistance Programme (EAP)
Employee resource groups/networks
Buddy Support Programme
Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.

Fair, Green & Local - Please see link below to our corporate plan with our key priorities for Adur and Worthing (2025-2028):

https://www.adur-worthing.gov.uk/fair-green-and-local/

Apply Now

Refine Your Search

senior it service desk jobs in storrington, wsx

Senior IT Service Desk Analyst

IT Manager

Senior Service Desk Engineer

First Response Engineer - Service Desk - MSP

Senior Systems Support Analyst Team Leader

IT and Cyber Presales Engineer

Junior IT Support Engineer

Field Support Consultant

PHP Developer

Operational Support Officer

Duty Manager and Health & Safety Co-ordinator

Senior Principal Geotechnical Engineer

Specialist Mechanical Technician

Business Tax Senior Manager

Principal Geotechnical Engineer

Senior Engineering Geologist

Geotechnical Engineer

QA Specialist

Engineering Geologist

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