Delivery manager Work, Jobs in Stourbridge, Wmd (with Salaries)

Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
12d
Floor Manager (Coach) - Merry Hill
Nike —Brierley Hill
- Weekend availability
- Customer service
- Conflict management
- Recruiting
- Employee discount
12d
VM Team Manager
Matalan —Bilston
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
12d
Branch Manager, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Restart Delivery Manager – Birmingham
Shaw Trust —Birmingham
- £44,580 - £55,725 a year
- Team management
- Annual leave
- Employee assistance programme
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
Inspections Delivery Manager
Arcus FM —Redditch
- Up to £47,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
13d
Retail Assistant Manager
Farmfoods —Tipton
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
13d
Sales and Marketing Manager
SRM Express Couriers Ltd —Kingswinford
- £28,000 a year
- Full-time
- Social media management
- Business development
- In-person
Quick apply
Customer Experience Manager
Trident Group —Birmingham
- £50,000 a year
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Talent Acquisition Delivery Manager
The AA —Oldbury
- Full-time
- Hybrid work
- Team management
- Recruiting
- Annual leave
- Employee assistance programme
2d
Delivery Manager
HM Courts and Tribunals Service —Birmingham
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
Account Manager (Automotive Retail Software/SaaS)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Delivery Manager
Phoebus Software —Solihull
- Full-time
- Hybrid work
- Travel
- SDLC
- Employee assistance programme
Contract Support Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Team management
- Annual leave
Quick apply
12d
Customer Services Manager
Severn Valley Railway Society Limited —Kidderminster
- Weekend availability
- Microsoft Word
- Master's degree
- Continuous improvement
- Free parking
- Store discount
Quick apply
2d
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply

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delivery manager jobs near stourbridge, wmd

Customer Service Team Leader

Cromwell -
Brierley Hill

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Analysis skills
Continuous improvement
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Analytics

Full job description

As our new Customer Service Team Leader, you'll inspire, coach and develop a high-performing team committed to delivering exceptional customer experiences. Leading from the front, you'll drive operational excellence, colleague engagement and continuous improvement while ensuring your team achieves its performance goals.

Working closely with Sales, Supply Chain and wider business functions, you'll champion collaboration, innovation and customer focus, using data and insight to improve service delivery and support business success.

Some of your key responsibilities:

Lead, coach and develop a high-performing Customer Service team.
Drive operational performance and achievement of service KPIs.
Support colleagues through coaching, feedback and performance development.
Act as the escalation point for complex customer issues.
Identify opportunities for continuous improvement and operational efficiency.
Build strong relationships across the business to improve customer outcomes.

What do I need to be successful in this role?

Proven experience leading or supervising a customer service team.
Strong coaching, leadership and people management skills.
Excellent communication and stakeholder management abilities.
Experience managing performance through KPIs and service levels.
Strong analytical, planning and problem-solving skills.
A collaborative leadership style with a passion for developing people.

What’s in it for me?

A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days.
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.

We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

Apply Now

Refine Your Search

delivery manager jobs in stourbridge, wmd

Customer Service Team Leader

Customer Relationship Manager

Customer Delivery Manager

Floor Manager (Coach) - Merry Hill

VM Team Manager

Branch Manager, Kurt Geiger, Birmingham Airport

Restart Delivery Manager – Birmingham

Delivery Manager

Senior Operations Manager -Motability Contact Centre

Inspections Delivery Manager

Retail Assistant Manager

Sales and Marketing Manager

Customer Experience Manager

Talent Acquisition Delivery Manager

Delivery Manager

Account Manager (Automotive Retail Software/SaaS)

Delivery Manager

Contract Support Team Leader

Customer Services Manager

Service Delivery Manager

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