Senior customer relations executive Work, Jobs in Stratfield Mortimer, Brk (with Salaries)

Senior Customer Relations Executive
4th Dimension Innovation Ltd —Egham
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
Quick apply
10d
Senior People Partner
Serco Group —Hook
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Employee discount
4d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
12d
Europe Advisor Relations
Lenovo —Farnborough
- Full-time
- Business development
- Free parking
- Life insurance
Senior Director/Director EMEA HR Business Partner/Leader - Qualcomm, UK or Germany
Qualcomm —Farnborough
- Doctoral degree
- Master's degree
- Bachelor's degree
Senior Product Marketing Manager (Servers.com by Nexcess)
Servers.com —Guildford
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Marketing
- Annual leave
- Work from home
Quick apply
9d
Director, Legal, UK & Europe
AHEAD —Reading
- £130,000 - £160,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
12d
Senior Practitioner
Advance Housing and Support Ltd —Basingstoke
- £15.23 an hour
- Weekend availability
- Computer skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
12d
HR Operations Director UK&I
InterContinental Hotels Group —Windsor
- Hospitality
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- Employee discount
3d
Event Sales Executive (Maternity Cover) - FTC
Ascot Racecourse Ltd —Ascot
- Temporary
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- Annual leave
- Employee assistance programme
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Advisory Presales Solution Consultant - AI Control Tower
ServiceNow —Staines-upon-Thames
- Full-time
- In-person
- AI
- Communication skills
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Assistant General Counsel, EU Data Privacy
Honeywell —Bracknell
- Full-time
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Senior Customer Relations Executive

4th Dimension Innovation Ltd -
Egham

Quick apply

Job details

Full-time
£38,000 - £50,000 a year
10 days ago

Qualifications

Microsoft Word
Financial Conduct Authority guidelines
Customer service call handling
Business intelligence
Report generation
Computer literacy
Microsoft Office Suite
Complaint handling
Insurance claims handling experience
Risk analysis
Management reporting
Customer interaction
Root cause analysis
Insurance claims experience
Certificate in Insurance

Full job description

Join Our Customer Relations Team!

Senior Customer Relations Executive — Egham, Surrey

When a rider's claim doesn't go to plan, someone has to take the wheel and put it right. 4th Dimension Innovation is a fast-growing, owner-managed group of five businesses specialising in the motorcycle market — insurance, claims management, network management, engineering services and retail — and we're looking for a Senior Customer Relations Executive to join our Customer Relations team at our Egham site.

Reporting to the Customer Relations Manager, you'll take ownership of a caseload of complex motorcycle insurance claim complaints from end to end. We help customers when they need us most, and we treat every complaint as a genuine opportunity to make things right, learn from it, and drive improvements across the wider business. This is an FCA-regulated role, so you'll be working within a strict regulatory framework and setting the standard for others.

Main Duties

Investigate customer complaints fairly, consistently and effectively from end to end
Take accountability for outcomes, delivering balanced, impartial and timely solutions
Gather and analyse complex information from multiple departments and systems to reach quick, fair and structurally sound decisions
Handle customer calls professionally and with genuine empathy, at the moments that matter most
Use assertiveness, influencing and negotiation skills to reach balanced outcomes that work for everyone involved
Assist in creating Management Information (MI) data packs highlighting trends and operational risks
Identify the root causes of complaints and historical trends to help the team and wider business raise service delivery
Adhere strictly to FCA regulatory rules and business guidelines, setting a high-integrity example for the team

Key Skills

Direct experience handling customer complaints within motor or motorcycle insurance claims
Essential experience within an FCA-regulated business, with a strong structural understanding of general insurance guidelines, procedures and claims processes
Proven experience drafting and issuing final written responses and complex process documentation, with high attention to detail
Technical capability supporting the production of structured MI reports, data packs and trend tracking
Ability to assimilate data from multi-disciplinary sources, connecting facts to make fair decisions and spot emerging risks before they crystallise
A clear thinker under pressure — calm, resilient and measured through complex disputes and high call volumes
Proactive team player with a can-do attitude and complete ownership of outcomes
Open to constructive feedback, approaching performance conversations with honesty
Good standard of general education; PC literate and well-versed in MS Office, particularly Word and Excel
Flexible mindset, able to adapt to changing requirements and strict timescales

Bonus Points For

CII (Chartered Insurance Institute) qualifications — highly desirable
Complaints experience specifically within the motorcycle market, rather than general motor

The Essentials

Hours: 37.5 hours per week, Monday to Friday between 8:00am and 5:30pm
Salary: £38,000 – £50,000
Location: Egham, Surrey — hybrid working, with fully remote considered for the right candidate
Contract: Full time, permanent
Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture

Quick apply

Refine Your Search

senior customer relations executive jobs in stratfield mortimer, brk

Senior Customer Relations Executive

Senior People Partner

Deputy Chief People Officer

Europe Advisor Relations

Senior Director/Director EMEA HR Business Partner/Leader - Qualcomm, UK or Germany

Senior Product Marketing Manager (Servers.com by Nexcess)

Director, Legal, UK & Europe

Senior Practitioner

HR Operations Director UK&I

Event Sales Executive (Maternity Cover) - FTC

Advisory Presales Solution Consultant - AI Control Tower

Assistant General Counsel, EU Data Privacy

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