Assurance officer (education) Work, Jobs in Stratford, Gtl (with Salaries)

Complaints & information Officer - Children and Education
Civic Recruitment Limited —London
- £75,000 a year
- Hybrid work
- Supervising experience
- Continuous improvement
- Team management
Quick apply
5d
Schools Delivery Officer - Schools Delivery Officer
Department for Education —London
- £40,132 a year
- Part-time
- Presentation skills
- School
- Negotiation
11d
Senior Admissions Officer
Regent College London —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Continuous improvement
Quick apply
Senior Enrolment Officer
Regent College London —London
- £34,000 a year
- Full-time
- CRM software
- Databases
- Continuous improvement
Quick apply
Specialist Mental Health and Wellbeing Mentor
Ealing, Hammersmith and West London College —London
- £40,853 - £42,239 a year
- Mentoring
- School
Marketing Officer
Education Training Foundation —London
- £37,150 a year
- Hybrid work
- AI
- Employee assistance programme
- Employee discount
Quick apply
Education and Governance Specialist
Cleveland Clinic London —London
- £50,000 - £60,000 a year
- Full-time
- Master's degree
- Training & development
- Annual leave
- Employee assistance programme
11d
Student Recruitment Officer - South East Region
The University of Law —London
- £32,049 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Travel
- Annual leave
- Employee discount
Senior and Principal Consultant - Local Government (Adult Social Care, Children’s Services & Education)
Channel 3 Consulting Ltd —London
- Hybrid work
- Business development
- Mentoring
- Training & development
- Employee assistance programme
- Life insurance
Senior Student Data Officer (HESA In-year Programme)
Imperial College London —White City
- £46,614 - £56,345 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Annual leave
Nursery Area Manager
Raphael Nursery —London
- From £60,000 a year
- Full-time
- Management
- Business development
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Students' Union Student Voice Coordinator
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Full-time
- Mentoring
- Recruiting
- Organisational skills
- Annual leave
- Gym membership
12d
Beauty and Nail Tutor
Learning Curve Group —Croydon
- £31,000.00 - £36,781.81 a year
- Full-time
- Management
- Recruiting
- Budgeting
- Annual leave

More jobs to discover

Find similar jobs that you might be interested in.

Schools Delivery Officer - Schools Delivery Officer
Department for Education —London
We work with stakeholders to ensure that we develop the best educational and social care landscape for the children of our region. Things you need to know.
£40,132 a year
11d
Regeneration Officer
Hackney Borough Council —Hackney
You’ll come with suitable project management experience and have broad knowledge of the area regeneration sectors. Full Time - 36 hours per week.
£49,155 - £57,495 a year
14d

I want to receive the latest job alerts for assurance officer (education) in stratford, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

assurance officer (education) jobs near stratford, gtl

Complaints & information Officer - Children and Education

Civic Recruitment Limited
London

Quick apply

Job details

Fixed term contract
£75,000 a year
5 days ago

Qualifications

Report generation
Stakeholder collaboration
Stakeholder liaison
UK GDPR
Case record updates
Complaint handling
Supervising experience
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Team management
Management reporting
Communication skills
Stakeholder management

Full job description

3 Month Contract With A Local Authority

Job Purpose

To lead the investigation and resolution of complex statutory and corporate complaints within Children's Services, ensuring compliance with the Children Act complaints procedure, Local Government & Social Care Ombudsman (LGSCO) requirements, and council policies. The role acts as the key point of contact for complaint handling across the directorate, providing expert advice to managers, identifying service improvements through complaint analysis, and ensuring the voices of children, young people, and families are central to service development and quality assurance.

Key Responsibilities

Manage and investigate complex Stage 1 Children Act and corporate complaints, supporting Stage 2 and Stage 3 investigations where required.
Provide expert advice and guidance to managers on complaints handling, statutory requirements, Ombudsman guidance, and best practice.
Act as the main point of contact for complainants, including children, young people, parents, carers, advocates, legal representatives, and other stakeholders.
Lead on responses to complex cases referred to the Local Government & Social Care Ombudsman (LGSCO), ensuring robust investigations and high-quality outcomes.
Analyse complaint trends, themes, outcomes, and performance data to identify service improvements and reduce recurring issues.
Produce reports and management information for senior leaders, highlighting risks, learning opportunities, and service improvement recommendations.
Work collaboratively with operational teams, quality assurance functions, and partner agencies to ensure learning from complaints drives continuous improvement.
Develop and deliver guidance, training, and best practice resources to improve complaint handling across Children's Services.
Maintain accurate records and case management systems, ensuring compliance with statutory timescales and organisational procedures.
Support Freedom of Information (FOI), Subject Access Request (SAR), and information governance activities during periods of high demand.
Deputise for the Complaints & Information Manager when required, including supervision of team members and workload management.
Promote a child-centred, trauma-informed, and anti-racist approach in all aspects of complaint investigation and service improvement.

Requirements

Significant experience managing complex statutory complaints within Children's Social Care or Children's Services.
Strong knowledge of the Children Act complaints procedure, Local Government & Social Care Ombudsman (LGSCO) Complaint Handling Code, and local authority complaints processes.
Experience conducting thorough investigations and producing evidence-based findings and recommendations.
Ability to analyse qualitative and quantitative data and translate findings into actionable service improvements.
Excellent written communication skills with the ability to produce detailed reports, complaint responses, and briefing papers.
Strong stakeholder management skills, with the confidence to challenge senior managers and influence service improvements.
Experience handling sensitive and high-risk cases involving vulnerable children, young people, and families.
Knowledge of Data Protection, GDPR, Freedom of Information (FOI), and Subject Access Request (SAR) legislation.
Experience supervising staff, coordinating workloads, or deputising for managers is desirable.
Degree, professional qualification, or equivalent relevant experience.
Enhanced DBS clearance required.

Additional Information

Location: Hackney Service Centre, London

Working Pattern: Hybrid working – 2 days per week in the office

Hours: 36 hours per week

Pay: Bi-weekly payments available

Quick apply

Refine Your Search

assurance officer (education) jobs in stratford, gtl

Complaints & information Officer - Children and Education

Schools Delivery Officer - Schools Delivery Officer

Senior Admissions Officer

Senior Enrolment Officer

Specialist Mental Health and Wellbeing Mentor

Marketing Officer

Education and Governance Specialist

Student Recruitment Officer - South East Region

Senior and Principal Consultant - Local Government (Adult Social Care, Children’s Services & Education)

Senior Student Data Officer (HESA In-year Programme)

Nursery Area Manager

Students' Union Student Voice Coordinator

Beauty and Nail Tutor

More jobs to discover

I want to receive the latest job alerts for assurance officer (education) in stratford, gtl

Explore jobs in more locations

3 Month Contract With A Local Authority

Key Responsibilities

Requirements

Additional Information

Jobseeker tools

Employer Tools

Browse

Stay Connected