About Us
The Silent Disco Company is one of the UK’s leading providers of Silent Disco, Silent Cinema and event hire equipment.
From our main warehouse in Southend-on-Sea, Essex, we prepare and dispatch equipment for thousands of events across the UK each year, including private parties, weddings, corporate events, schools, universities, festivals and outdoor cinemas.
We pride ourselves on excellent customer service, high-quality equipment and ensuring every order is prepared accurately and delivered on time.
We are now looking for an experienced and natural leader to take ownership of our warehouse operations, lead our team and help us continue improving as the business grows.
The Role
This is a hands-on management position for someone who can lead from the front, remain calm under pressure and maintain high standards within a busy and fast-moving environment.
As Warehouse Operations Manager, you will be responsible for the day-to-day running of the warehouse, managing the team, planning workloads and ensuring all hire orders are picked, tested, packed and dispatched accurately and on time.
You will need to be highly organised, confident making decisions and capable of managing multiple priorities throughout the day.
This is not simply a supervisory role. We are looking for someone who will take ownership of the operation, motivate the team, identify problems and continually look for better ways of working.
Key Responsibilities
- Lead, manage and motivate a small warehouse team.
- Plan daily workloads and allocate tasks effectively.
- Ensure all hire orders are picked, packed and checked against the booking specifications.
- Ensure Silent Disco, Silent Cinema and event equipment is thoroughly tested and prepared before dispatch.
- Maintain exceptionally high standards of accuracy and quality control.
- Manage tight daily deadlines and ensure all orders are ready for courier and company vehicle collections.
- Organise the loading and unloading of company vehicles and courier vehicles.
- Coordinate incoming returns and outgoing dispatches.
- Liaise with couriers regarding collections, deliveries and service issues.
- Liaise with customers when required regarding deliveries and collections.
- Maintain accurate stock records and equipment locations.
- Ensure returned equipment is checked, cleaned, tested and returned to stock efficiently.
- Monitor equipment condition and arrange repairs or maintenance where required.
- Maintain a clean, safe and well-organised warehouse.
- Ensure health and safety procedures are followed at all times.
- Identify operational issues and implement practical solutions.
- Recommend improvements to warehouse systems, processes and efficiency.
- Monitor team performance and ensure expected standards are consistently achieved.
- Train and support new and existing team members.
- Carry out other reasonable duties to support the wider business.
Leadership and Management
We are looking for a natural leader who can earn the respect of the team while maintaining clear expectations and accountability.
You should be someone who:
- Leads by example and is willing to be hands-on.
- Remains calm and focused when workloads increase.
- Gives clear instructions and follows up to ensure tasks are completed.
- Motivates the team and creates a positive working environment.
- Holds team members accountable for quality, accuracy and productivity.
- Makes confident and sensible decisions.
- Identifies problems before they affect customers.
- Takes responsibility rather than waiting to be told what to do.
- Consistently maintains high standards.
- Makes a positive contribution to the wider management team.
Skills and Experience
- A minimum of five years’ experience managing warehouse operations, logistics, fulfilment or a similar fast-paced environment.
- Proven experience leading and motivating a warehouse or operational team.
- Strong planning, organisational and workload-management skills.
- Excellent attention to detail.
- Ability to manage multiple priorities and tight deadlines.
- Confident decision-making and problem-solving skills.
- Strong communication and people-management skills.
- Comfortable using computers, technology and warehouse systems.
- Commercially aware with a focus on productivity and efficiency.
- Excellent customer service skills.
- Experience managing couriers and dispatch operations would be beneficial.
- Knowledge of sound, audio or event equipment would be beneficial, although training will be provided.
- A full UK driving licence would be desirable.
Personal Qualities
The successful candidate will be:
- A natural and confident leader.
- Calm and dependable under pressure.
- Positive, proactive and solutions-focused.
- Highly organised and methodical.
- Reliable and punctual.
- Honest and trustworthy.
- Comfortable taking responsibility.
- Flexible in their approach to duties and working hours.
- Physically capable of lifting and moving equipment safely.
- Passionate about delivering excellent quality and customer service.
- Someone who takes pride in getting things right the first time.
What Success Looks Like
Success in this role means:
- Orders are prepared accurately and dispatched on time.
- Equipment is tested and presented to a consistently high standard.
- The warehouse remains organised, clean and efficient.
- Stock records are accurate.
- The team understands what is expected and performs effectively.
- Operational problems are identified and resolved quickly.
- Customers receive the high-quality service they expect.
- Systems and processes continue to improve as the company grows.
Why Join Us?
You will be joining an established and growing events business where your contribution will have a genuine impact.
This role provides the opportunity to take ownership of an important part of the company, develop the warehouse team and help shape the systems and processes that support thousands of events every year.
If you are an experienced warehouse professional, a strong natural leader and someone who thrives in a busy environment, we would be pleased to hear from you.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Experience:
- Warehouse management: 5 years (required)
- Leadership: 5 years (required)
Work Location: In person
