Client care advisor Work, Jobs in Surbiton, Eng (with Salaries)

ECC Customer Care Advisor
Voo Veterinary Group —Surbiton
- Part-time
- Microsoft Word
- Hospital
- Front desk
- Annual leave
- Employee discount
Quick apply
12d
Client Care Advisor
Vets for Pets —London
- Part-time
- Computer literacy
- Employee discount
5d
Customer Care Advisor
Voo Veterinary Group —Fulham
- £25,500 - £30,000 a year
- Part-time
- Microsoft Word
- Front desk
- IT
- Annual leave
- Employee discount
Quick apply
6d
Registered Veterinary Nurse - Feline Only
Graylands Cat Clinic —Horsham
- From £31,000 a year
- Part-time
- Laboratory experience
- Bachelor's degree
- In-person
- Free parking
- Annual leave
Quick apply
13d
Veterinary Care Assistant or Student Veterinary Nurse
Vets for Pets —London
- Weekend availability
- Computer literacy
- Communication skills
- Employee discount
Veterinary Surgeon
Every Tail Vets —London
- Up to £70,000 a year
- Full-time
- In-person
Quick apply
14d
Senior Veterinary Surgeon
Vets Now —London
- Up to £90,000 a year
- Weekend availability
- Annual leave
- Sick pay
Senior GP Veterinary Surgeon
Goddard Veterinary Group —Wanstead
- £60,000 - £80,000 a year
- Weekend availability
- Hospital
- Relocation assistance
- Annual leave
Quick apply

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ECC Customer Care Advisor
Voo Veterinary Group —Surbiton
Answer phone calls and emails in a friendly, professional manner. At least 1 year’s experience in a customer-facing role (e.g. hospitality, retail, medical or…
Quick apply
12d
Client Care Advisor
Vets for Pets —London
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career…
5d

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ECC Customer Care Advisor

Voo Veterinary Group -
Surbiton

Quick apply

Job details

Permanent | Part-time
12 days ago

Benefits

Annual leave
Employee discount

Qualifications

Microsoft Word
Veterinary experience
Front desk
IT
NVQ
Communication skills

Full job description

ECC Client Care Advisor (CCA) / Receptionist – Join the Voo Vets Family!

Location: Our Surbiton Hospital

Hours: Weekends (Saturdays and Sundays) 8am-8pm (some flexibility)

Salary: Competitive Salary - DOE

Be the heartbeat of our practice

Why this role matters….

At Voo Vets, our Customer Care Advisors don’t just work on reception - they shape how our clients feel about us.

You are the first smile a client sees, the calm and reassuring voice on the phone, and the person who helps both pets and owners feel confident they’re in safe hands. From the first enquiry to the moment a client leaves our practice, you play a vital role in delivering a warm, professional and consistent experience.

If you love people, thrive in a fast-paced environment, and take pride in delivering outstanding service every day, this role is for you.

The role at a glance

As an ECC Customer Care Advisor, you’ll be responsible for supporting the smooth day-to-day running of the Hospital practice while delivering an exceptional client experience for every pet and owner.

From managing appointments and handling enquiries to processing payments and supporting the wider team, you are a key link between our clients and our clinical teams.

From the client’s perspective, you are the face of Voo Vets and their first point of contact.

Key responsibilities

The client experience

Ensure the reception area is clean, tidy, welcoming and professional at all times

Be visible, approachable and proactive in supporting clients

Build strong, trusting relationships that encourage long-term client loyalty

Face-to-face client contact

Greet clients warmly and professionally on arrival

Book appointments, manage admissions and discharges efficiently

Communicate clearly with clients, building rapport and confidence

Anticipate, identify and resolve client concerns promptly and professionally

Provide attentive support to key clients

Telephone calls & digital communication

Answer phone calls and emails in a friendly, professional manner

Quickly understand client needs and take appropriate action

Take accurate, detailed messages and pass them to the correct team member

Follow up on missed or cancelled appointments in line with practice procedures

Manage delays sensitively by keeping clients informed and reassured

Service promotion & recommendations

Support the growth of the practice by welcoming new and second-opinion clients

Confidently discuss healthcare plans with new and existing clients

Offer guidance on retail products and services available

Manage repeat prescription requests in line with protocols, Administration & systems

Complete administrative and operational tasks during non-consulting times as directed

Use practice management systems accurately and efficiently

Attend and contribute to reception team meetings

Provide feedback on processes and protocols when requested

Support cover for annual leave within your clinic and across other Voo clinics where required

Key Performance Indicators Client satisfaction and feedback

Appointment utilisation and follow-ups

Accuracy of bookings, messages and records

Contribution to team efficiency and collaboration

What we’re looking for

Essential

At least 1 year’s experience in a customer-facing role (e.g. hospitality, retail, medical or similar)

Excellent communication skills - confident, empathetic and professional

Comfortable discussing services, plans and recommendations with clients

Strong IT skills with good attention to detail

Ability to multitask and stay organised in a busy environment

A proactive, positive, “can-do” attitude

Ability to take initiative and work autonomously

Preferred

Experience in a veterinary, medical or healthcare setting

NVQ Level 4 in Customer Service

Progression

This role offers a clear pathway into the Customer Service Manager (CSM) pathway, with opportunities for development and progression within Voo Vets.

If Voo is the company for you, we would love to hear from you

Apply now and become part of the Voo Vets family!

Pay: Competitive Salary

Benefits:

Employee discount

Work Location: In person

Benefits:

Employee discount

Application question(s):

What are your salary expectations?

Experience:

customer facing: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

client care advisor jobs in surbiton, eng

ECC Customer Care Advisor

Client Care Advisor

Customer Care Advisor

Registered Veterinary Nurse - Feline Only

Veterinary Care Assistant or Student Veterinary Nurse

Veterinary Surgeon

Senior Veterinary Surgeon

Senior GP Veterinary Surgeon

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