Installation technician Work, Jobs in Surbiton, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Technician/Driver
Fast UK Parcel —Gatwick Airport
- £160 - £200 a day
- Part-time
- Heavy lifting
- No experience needed
- Driving
Quick apply
12d
Electrical Installation Technician (Entry Level)
Yunex Traffic —Leatherhead
- Overtime
- No experience needed
- Communication skills
- Gym membership
IT Technician
Hampton School —Hampton
- Monday to Friday
- Customer service
- Windows
- Classroom experience
- Annual leave
Quick apply
Junior Infrastructure Technician
Hampton School —Hampton
- Monday to Friday
- Customer service
- Windows
- Classroom experience
- Annual leave
Quick apply
Show Technician - Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Carpentry
- Maintenance
- Microsoft Office
Arcade & Games Maintenance Technician (Part-Time / Ad Hoc)
The Racing Bug —London
- £18 - £25 an hour
- Part-time
- Maintenance
- Driving
- In-person
Quick apply
13d
Joinery Cad Technician
Concept bespoke —London
- Full-time
- AutoCAD
- Schematics
- CAD
- Annual leave
- Employee assistance programme
Quick apply
13d
Repairs Technician Carpenter
RHP —Teddington
- £42,123 a year
- Full-time
- Plumbing
- Annual leave
4d
Technician I
Digital Realty —Chessington
- Full-time
- Microsoft Office
- IT
- Communication skills
Mechanical Maintenance Technician
LE BOAT —Chertsey
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Maintenance
- Electrical experience
- Employee discount
- Referral programme
Quick apply
CAD / BIM Technician
Kinly —Sunbury
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Organisational skills
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Metalwork Fabricator
Cox London —Tottenham Hale
- From £31,000 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Power tools
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Electrical Installation Technician/Trainer
Farnborough College of Technology —Aldershot
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
HVAC Technician - Kingston upon Thames
City Facilities Management (UK) —Kingston upon Thames
- £48,656 a year
- Overtime
- Driving
- HVAC
- Employee discount
- Life insurance
Mobile Tyre Technician
Mobile Tyres 2 U —High Wycombe
- £30,000 - £32,000 a year
- Overtime
- Sales
- English
- Power tools
- Employee discount
Quick apply
On Wing Support Technician - Heathrow
GE Aerospace —London
- Full-time
- Maintenance
- Travel
- Communication skills
- Relocation assistance
12d
Data Center Network Technician
Amazon Data Services UK Limited —Slough
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
Apprentice Installation Engineer - Fire
Johnson Controls —Sunbury
- From £17,160 a year
- Overtime
- English
- Travel
- Communication skills

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

installation technician jobs in surbiton, gtl

Helpdesk Technician (1st line)

Technician/Driver

Electrical Installation Technician (Entry Level)

IT Technician

Junior Infrastructure Technician

Show Technician - Technical Services

Arcade & Games Maintenance Technician (Part-Time / Ad Hoc)

Joinery Cad Technician

Repairs Technician Carpenter

Technician I

Mechanical Maintenance Technician

CAD / BIM Technician

Manager, Technical Services

Metalwork Fabricator

Electrical Installation Technician/Trainer

HVAC Technician - Kingston upon Thames

Mobile Tyre Technician

On Wing Support Technician - Heathrow

Data Center Network Technician

Apprentice Installation Engineer - Fire

I want to receive the latest job alerts for installation technician in surbiton, gtl

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