Infrastructure engineer Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
3d
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
Cloud Infrastructure Engineer
Voyage Care —Lichfield
- £58,000 a year
- Hybrid work
- Azure
- DevOps
- Work from home
AWS Infrastructure Operations Engineer
Siemens —Solihull
- £50,000 - £99,900 a year
- Full-time
- Hybrid work
- Maintenance
- AWS
- Mentoring
Cloud Engineer
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Employee assistance programme
- Employee discount
Quick apply
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
IT Infrastructure Engineer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Continuous improvement
- Mentoring
- Scripting
- Annual leave
- Employee assistance programme
IT Cloud Infrastructure Engineer
NTT Ltd —Birmingham
IT Cloud Infrastructure Engineer
NTT Data UK —Birmingham
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
Tech Support - Cloud VDI
SCC —Birmingham
- £30,000 - £40,000 a year
- Monday to Friday
- Hybrid work
- Azure
Asset Information Officer - Conditioned Data
National Grid —Warwick
- £45,000 - £57,000 a year
- Hybrid work
- Engineering
- Data analysis skills
- Communication skills
2d
Midlands Rail Hub - Senior Project Information Manager
Laing O'Rourke —Birmingham
- Continuous improvement
- Team management
- Recruiting
9d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply

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infrastructure engineer jobs near sutton coldfield, wmd

2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

infrastructure engineer jobs in sutton coldfield, wmd

2nd Line Support Engineer- Permanent

IT Field Engineer

Infrastructure Operations Engineer

IT Field Service Engineer

Network Engineer- Meraki

Cloud Infrastructure Engineer

AWS Infrastructure Operations Engineer

Cloud Engineer

First Line IT Support Engineer

IT Infrastructure Engineer

IT Cloud Infrastructure Engineer

IT Cloud Infrastructure Engineer

2nd Line Technical Analyst

Tech Support - Cloud VDI

Asset Information Officer - Conditioned Data

Midlands Rail Hub - Senior Project Information Manager

IT Support Engineer

IT Infrastructure Support Specialist

2nd Line Support Technician

Second Line IT Engineer

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