Director of customer Work, Jobs in Swadlincote, Dby (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Head of Sales - Distribution
Project Better Energy —Burton-On-Trent
- £70,000 - £90,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Employee assistance programme
Quick apply
5d
Sales Director & Equity Partner
IVY TECH LTD —Derby
- From £40,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Free parking
- Sick pay
Quick apply
4d
Head of Commercial Bids, Arriva Road Transport Services (ARTS)
Arriva UK Trains Limited —Derby
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
Quick apply
10d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
6d
Global Head of Sales Development Representative (SDR)
Faria Education Group —Loughborough
- Full-time
- Sales
- Business development
- Mentoring
Quick apply
Sales Director
Omegro —Coleshill
- From £80,000 a year
- Full-time
- Remote
- Sales
- Travel
- Organisational skills
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Employee discount
Quick apply
National Head of Private Client Services
Flint Bishop —Derby
- Part-time
- Management
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
Head of Digital Marketing & Client Strategy
Marketing Lawyers —Nottingham
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
13d
Head of Client Success
AmTrust International —Nottingham
- Financial services
- Annual leave
Head of Sales
SUEZ —Birmingham
- £68,243 - £80,049 a year
- Full-time
- Sales
- Communication skills
Head of Product Inspection (Sales) UK & Ireland
Mettler Toledo —Leicester
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Head of Sales
PPL PRS —Leicester
- Full-time
- CRM software
- Sales
- Presentation skills
3d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Sales Director - Europe - Remote
Tritium Power Solutions AU —Coventry
- Remote
- Sales
- English
- Business development
Quick apply
4d
Public Sector - Sales Director
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
Insurance Client Director - Corporate Risk, Birmingham
Aon Corporation —Birmingham

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Head of Sales - Distribution
Project Better Energy —Burton-On-Trent
B2B sales: 2 years (required). Have you led a CRM implementation or significant sales transformation project? Embedded a high-performance sales culture.
£70,000 - £90,000 a year
Quick apply
5d
Sales Advisor - Inbound
First Fence —Swadlincote
Processing a high volume of inbound sales calls, take orders, payments, and process sales. Utilise your excellent communication skills to process a high volume…
£32,827 a year
Quick apply
6d

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Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of customer jobs in swadlincote, dby

Director of Customer Operations

Head of Sales - Distribution

Sales Director & Equity Partner

Head of Commercial Bids, Arriva Road Transport Services (ARTS)

Head of Project Management Office (PMO)

Global Head of Sales Development Representative (SDR)

Sales Director

Head of Client Engagement - Debt Recovery

National Head of Private Client Services

Head of Digital Marketing & Client Strategy

Head of Client Success

Head of Sales

Head of Product Inspection (Sales) UK & Ireland

Head of Sales

Service Director

Sales Director - Europe - Remote

Public Sector - Sales Director

Insurance Client Director - Corporate Risk, Birmingham

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