Call quality administrator Work, Jobs in Swanage, Dor (with Salaries)

Call Quality Administrator
Better —Bournemouth
- £28,000 a year
- Full-time
- Analysis skills
- Employee discount
Quick apply
Fleet Administrator
U-Drive —Poole
- £30,580 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
Quick apply
Full Time Office Administrator
Turner Associates Survey & Design Ltd —Weymouth
- £23,000 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
4d
Case Management Claims Administrator
Vitality —Bournemouth
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee discount
2d
Network Administrator
Appello —New Milton
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Free parking
- Employee assistance programme
Project Administrator
Gallifordtry —Bournemouth
- Full-time
- Microsoft Office
- IT
- Time management
- Employee discount

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Call Quality Administrator

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year

Benefits

On-site gym
Employee discount

Qualifications

Analysis skills

Full job description

Job Title: Call Quality Administrator

Location: Office based, Bournemouth

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Administrator to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation for service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.
Maintain accurate records of quality assessments

Requirements

Proven experience in call quality analysis or related roles.
Experience listening to calls and scoring call quality.
Strong analytical skills to assess call data and quality metrics are a plus.
Ability to provide constructive feedback to team members is a plus.

Benefits

Annual salary: £28,000 per year
Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

call quality administrator jobs in swanage, dor

Call Quality Administrator

Fleet Administrator

Full Time Office Administrator

Case Management Claims Administrator

Network Administrator

Project Administrator

I want to receive the latest job alerts for call quality administrator in swanage, dor

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