Support team leader Work, Jobs in Swanscombe, Ken (with Salaries)

Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Manager - Bluewater
Hush —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
Admin Team Leader
Kent Community Health NHS Foundation Trust —Borough of Gravesham
- £28,392 - £31,157 a year
- Full-time
- Patient care
9d
Production Team Leader
PrepWorld —Northfleet
- £13.34 - £16.16 an hour
- Full-time
- English
- Free parking
Quick apply
Warehouse Operative
GXO Logistics —Gravesend
- £29,869.79 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Client Resident Liaison Officer - Social Housing
Aaron Services —Dartford
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
5d
Accommodation and Community Services Lead (Kent)
Aspens Charities —Royal Tunbridge Wells
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- In-person
- Paid training
- Employee assistance programme
Quick apply
5d
Warehouse Shift Leader
Lidl —Northfleet
- £30,000 - £37,000 a year
- Full-time
- Store discount
- Employee discount
10d
General Manager
Boom Battle Bar Lakeside —Grays
- £45,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Engineering & Hygiene Manager
PrepWorld —Northfleet
- £62,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Import & Export Logistics Coordinator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Production Supervisor
PrepWorld —Northfleet
- £15.41 - £17.82 an hour
- Full-time
- Free parking
Quick apply
12d
Operations Manager – Retail Healthcare
Elior UK —Upminster
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
11d
General Manager
EMR Group —East Tilbury
- Full-time
- Maintenance
- IT
- Annual leave
Quick apply
11d
Room Leader
Bright Horizons —Swanscombe
- £31,241 - £37,128 a year
- School
- Annual leave
Quick apply
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
3d
Early Years Educator
Storal —Gravesend
- £13.09 - £13.70 an hour
- Full-time
- School
- Employee discount
- Sick pay
Quick apply
Central Processing Assistant (Purchase Ledger Clerk)
Diocese of Chelmsford Vine Schools Trust —Chelmsford
- £26,824 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Sick pay
Quick apply
4d
Graduate Management Trainee - Dartford / Lewisham / Gravesend
Enterprise Mobility —Dartford
- Full-time
- Sales
- Customer service
- Bachelor's degree
Sales Assistant
Lumina Marketing Ltd —London
- £490 - £730 a week
- Part-time
- No experience needed
- In-person
- Communication skills
- Free parking
Quick apply

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Client Resident Liaison Officer - Social Housing

Sureserve -
Dartford

Quick apply

Job details

£28,000 - £32,000 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be a split role. 2/3 days will be based in Dartford head office. 2/3 days at the clients office in Kensington and Chelsea.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Adhere to and support Sureserve and their clients’ policies and procedures regarding data protection and equality and diversity
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

support team leader jobs in swanscombe, ken

Client Resident Liaison Officer - Social Housing

Manager - Bluewater

Admin Team Leader

Production Team Leader

Warehouse Operative

Client Resident Liaison Officer - Social Housing

Accommodation and Community Services Lead (Kent)

Warehouse Shift Leader

General Manager

Engineering & Hygiene Manager

Import & Export Logistics Coordinator

Production Supervisor

Operations Manager – Retail Healthcare

General Manager

Room Leader

Organised Immigration Crime (OIC) Investigator

Early Years Educator

Central Processing Assistant (Purchase Ledger Clerk)

Graduate Management Trainee - Dartford / Lewisham / Gravesend

Sales Assistant

I want to receive the latest job alerts for support team leader in swanscombe, ken

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