Service quality management analyst Work, Jobs in Swarkestone, Dby (with Salaries)

Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
9d
Service Quality Management Analyst
Capital One —Nottingham
- Full-time
- Hybrid work
- Management
- AI
- Communication skills
4d
Data Analyst
Derby County Football Club —Derby
- Monday to Friday
- Azure
- Data analysis skills
- English
- Annual leave
- Employee discount
Quick apply
12d
Lead Data Analyst
NEXT —Leicester
- From £45,056 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Data analysis skills
- Free parking
- Employee discount
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
5d
Data Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Free parking
- Employee discount
Quick apply
Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
11d
Business Data Analyst
Cooper Parry —Derby
- Full-time
- Accounting
- Agile
- Communication skills
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
13d
IT Business Analyst
Athena Advisory Solutions Ltd —Leicester
- £40,000 - £46,500 a year
- Full-time
- Hybrid work
- DevOps
- Data analysis skills
- SQL
Quick apply
Condition Monitoring Engineer
ONYX Insight —Nottingham
- Full-time
- Spanish
- Maths
- Bachelor's degree
Quick apply
Lead Portfolio Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
- Employee discount
Quick apply
Managed Service Analyst / Senior Salesforce Admin
AspireCRM —Derby
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Marketing
- Customer service
Quick apply
9d
Digital Business Analyst
Cromwell Group —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
Product Group Manager
NEXT —Leicester
- From £78,600 a year
- Full-time
- Management
- Contracts
- Software development
- Free parking
- Employee discount
5h
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
11d
Business Systems Implementation Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- ERP systems
- Project management
- IT
Quick apply
14d
Field Analyst - Student Placement
University of Derby —Derby
- £28,636 - £34,953 a year
- Weekend availability
- Analysis skills
- University
- Travel
- Annual leave
- Employee assistance programme
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
5d
Lead Specialist - Software Development
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Hybrid work
- Azure
- Engineering
- Maths
- Flexible schedule

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service quality management analyst jobs near swarkestone, dby

Business Analyst

HealthNet Homecare -
Swadlincote

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Job details

Full-time
£38,625 a year
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Computer literacy
Microsoft Office
Bachelor's degree
Organisational skills
IT
Communication skills
A Level
Time management

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

Main Responsibilities

Requirement Gathering: Collaborate with stakeholders to gather and document business requirements.
Process Analysis: Analyse current business processes and workflows to identify inefficiencies and areas for improvement.
Solution Design: Develop and propose solutions to address business needs and improve processes.
Documentation: Create detailed documentation, including business requirements, process maps, and functional specifications.
Stakeholder Communication: Communicate effectively with stakeholders to ensure alignment and understanding of project goals and requirements.
Project Support: Support multiple projects and change requests simultaneously, ensuring deadlines are met with strong time management skills.
Testing and Validation: Participate in testing activities to ensure solutions meet business requirements and are implemented correctly.
Training and Support: Provide training and support to end-users to ensure successful adoption of new processes and systems.
Continuous Improvement: Identify opportunities for continuous improvement and contribute to the development of best practices.
Primary Liaison: Act as the main point of contact within IT and the business for project and change request scoping.
Travel: Travel between our sites in Featherstone and Swadlincote as needed.
Compliance: Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
Ad Hoc Tasks: Carry out any reasonable requests given by appropriate persons.
Strategic Alignment: Ensure daily activities align with the Company strategy and strategic objectives.
Quality Assurance: Maintain high standards of work and adhere to HealthNet’s procedures and policies.
Professional Development: Engage in personal professional development and attend mandatory training.
Representation: Present the Company positively at all times with internal and external clients, customers, and staff.
Flexibility: Work flexibly and efficiently to meet internal and external customer needs while maintaining the highest professional standards.
Confidentiality: Maintain confidentiality and security at all times.
Regulatory Compliance: Understand, identify, receive, and report all adverse events, product quality complaints, and other reportable patient safety events in compliance with pharmacovigilance regulatory and contractual requirements (training provided).

What experience and skills are we looking for?

Desirable: Previous experience within a BA role. Experience working with finance teams and requirements.
Essential: Strong written and verbal communication skills, analytical thinking, and problem-solving skills. Experience using IT systems and digital tools.

Qualifications

Qualifications: A-Level or equivalent (preferred).

Personal Skills & Qualities:

Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
Excellent organisational skills.
Ability to construct professional written communications.
Working to deadlines on multiple tasks simultaneously.
High level of accuracy and attention to detail.
Computer literacy, including experience using MS Office and other software for reporting and requirement gathering.

Key Compentencies:

Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
Excellent organisational skills.
Ability to construct professional written communications.
Working to deadlines on multiple tasks simultaneously.
Complying with patient confidentiality and data protection protocols.
High level of accuracy and attention to detail.
Computer literacy, including experience using MS Office and other software for reporting and requirement gathering.

What we offer

Competitive salary structure
25 days’ annual leave plus bank holidays
Pension scheme
Ongoing training and development
Employee Assistance Programme, including 24/7 access to remote GP appointments
Refer a Friend scheme
Eyecare vouchers
Perks and benefits via Perkbox
Long service awards

Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch

Apply Now

Refine Your Search

service quality management analyst jobs in swarkestone, dby

Business Analyst

Service Quality Management Analyst

Data Analyst

Lead Data Analyst

Desktop Support Analyst - Derby

Data Analyst

Service Desk & Operations Manager

Business Data Analyst

Application Support Analyst (Nights)

IT Business Analyst

Condition Monitoring Engineer

Lead Portfolio Analyst

Managed Service Analyst / Senior Salesforce Admin

Digital Business Analyst

Product Group Manager

Service Desk Analyst

Business Systems Implementation Manager

Field Analyst - Student Placement

Service Desk Team Manager

Lead Specialist - Software Development

I want to receive the latest job alerts for service quality management analyst in swarkestone, dby

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