Customer solutions specialist Work, Jobs in Swindon, Wil (with Salaries)

Customer Solutions Specialist
DeterTech —Swindon
- £33,000 - £38,000 a year
- Full-time
- Continuous improvement
- Communication skills
General Manager - UK
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Full Time Supervisor, Tommy Hilfiger - Swindon
Tommy Hilfiger —Swindon
- Full-time
- Customer service
- Supervising experience
- Conflict management
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Payroll & Accounts Assistant
Corston Architectural Detail —Malmesbury
- £32,000 - £37,000 a year
- Full-time
- Organisational skills
- Free parking
Quick apply
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Systems Housing Manager
Swindon Borough Council —Swindon
- £50,269 a year
- Full-time
- English
- Travel
- Leadership
Quick apply
Field Sales Executive
Hermes Europe —Swindon
- £35,000 - £40,000 a year
- Business development
7d
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
VodafoneThree - Insights Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Analytics
- Employee discount
13h
Regional Operations Manager
Evri —Swindon
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
3d
Product Mission Lead
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- ERP systems
- In-person
- AI
Quick apply
HR Coordinator - Maternity Cover
Advance Housing and Support Ltd —Witney
- Up to £29,349.75 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Product Sustainability Specialist m/f/d
TE Connectivity —Swindon
- Product management
- Travel
- Communication skills
Graduate Management Programme - Hygiene
Rentokil Initial Group —Swindon
- £26,655 - £28,655 a year
- Overtime
- Customer service
- No experience needed
- Bachelor's degree
- Relocation assistance
- Annual leave
Quick apply
Project Manager
elix sourcing solutions —Tetbury
- £35,000 - £45,000 a year
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
Project Manager
Global Electrical & HVAC Services —Bromham
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Schematics
- Customer service
- Business development
Quick apply
9d
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Castore —Swindon
- Customer service
- Supervising experience
- Conflict management
Quick apply
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
Quick apply

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customer solutions specialist jobs near swindon, wil

Customer Solutions Specialist

DeterTech -
Swindon

Apply Now

Job details

Full-time
£33,000 - £38,000 a year

Qualifications

Sales support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Customer relationship management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

Key Responsibilities

Site Surveys & Assessments

Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
Ensure all surveys and assessments are completed to a consistently high standard.

Quotations

Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, ensuring all documentation is accurate and complete.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
Support field-based sales colleagues and Operations by coordinating customer requirements.

Customer Experience & Relationship Management

Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
Take accountability for the customer experience throughout the survey and assessment process.
Ensure customer concerns are understood, managed, and appropriately escalated where required.

Collaboration & Service Delivery

Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
Provide structured feedback to internal teams to support service improvement and solution design.
Facilitate a seamless handover between survey, installation, and ongoing service.

Documentation & Continuous Improvement

Maintain accurate and timely records of site visits, findings, and customer interactions.
Identify recurring issues or opportunities for improvement and share insights with relevant teams.
Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.

Skills, Knowledge & Expertise

Experience in a customer-facing role, ideally in a field-based or on-site environment.
Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
Comfortable working independently, managing time effectively, and travelling to customer locations.
Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
Confident in representing DeterTech in customer environments with professionalism and credibility.
Collaborative mindset with the ability to work effectively across multiple internal teams.
Familiarity with security systems or related technology is desirable but not essential.
Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.

Key Measures of Success

Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Department

Customer Success

Employment Type

Full Time

Location

Workplace type

Onsite

Compensation

£33,000 - £38,000 / year

Apply Now

Refine Your Search

customer solutions specialist jobs in swindon, wil

Customer Solutions Specialist

General Manager - UK

Full Time Supervisor, Tommy Hilfiger - Swindon

Customer Success Manager

Payroll & Accounts Assistant

Solution Owner - FTC 12 months

Systems Housing Manager

Field Sales Executive

Technical Support Specialist

VodafoneThree - Insights Specialist

Regional Operations Manager

Product Mission Lead

HR Coordinator - Maternity Cover

Product Sustainability Specialist m/f/d

Graduate Management Programme - Hygiene

Project Manager

Project Manager

Customer Success Specialist

Store Manager

Customer Resolution and Continuous Improvement Team Leader

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