Freight forwarding Work, Jobs in Symington, Slk (with Salaries)

Sea Logistics Customer Care Specialist
Kuehne+Nagel —Paisley
- Analysis skills
- Communication skills
- Employee assistance programme
7d

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Sea Logistics Customer Care Specialist

Kuehne+Nagel -
Paisley

Apply Now

Job details

Permanent
7 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Freight forwarding experience
Logistics
Internal department liaison
Microsoft Office Suite
Analysis skills
Supply chain and logistics experience
Customer relationship management
Relationship management
Customer support
Customer interaction
Communication skills
Supply chain customer service

Full job description

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

The Customer Care Specialist (Import) serves as the primary point of contact for import customers, ensuring excellent service throughout the shipment lifecycle and acts as liaison between customers, sales, overseas offices and operational teams.

How you create impact

Manage customer relationships and import enquiries.
Coordinate with operational teams, carriers and overseas offices.
Monitor shipments and communicate updates and exceptions.
Resolve customer issues and provide solutions.
Support customer retention and satisfaction.
Maintain customer records, SOPs and CRM updates.
Collaborate with sales teams on growth opportunities.
Ensure compliance with company procedures and regulations.

What we would like you to bring

Experience in freight forwarding, logistics or supply chain operations.
Strong customer service and communication skills.
Ability to manage multiple priorities.
Good problem-solving and analytical skills.
Proficiency in Microsoft Office, especially Excel and Outlook.
Knowledge of Incoterms and international shipping processes preferred.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Dijana Mihic

+49-30-403637-1605

Apply Now

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Sea Logistics Customer Care Specialist

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