Senior contract administrator glasgow Work, Jobs in Symington, Slk (with Salaries)

Senior Contract Administrator - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Data entry
- Contracts
- Communication skills
A&E Compliance Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
- Organisational skills
- Training & development
11d

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A&E Compliance Manager
City Facilities Management (UK) —Glasgow
Overall management responsibility for the provision of a DSE assessment service to all staff within GHO Ensure A&E Team are qualified to BSE Level 2 in DSE…
11d

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Senior Contract Administrator - Glasgow

City Facilities Management (UK) -
Glasgow

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Job details

Full-time

Qualifications

Customer service call handling
Purchase orders
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Appointment booking and call handling
Procurement support
Data entry
Contracts
Management reporting
Customer interaction
Outbound calling
Communication skills
Supplier invoice processing
Contract administration

Full job description

Location: Glasgow

Job Function

To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from customers and suppliers in relation to refrigeration issues To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales Ensure the accurate recording of information on bespoke IT systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators Ensure compliance with associated statutory regulations

Principle Accountabilities

Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients

Process inbound reactive refrigeration calls relating to Co-op account following up with appropriate outbound calls to field engineers, suppliers and contractors

Log information accurately on the bespoke database completing all relevant fields throughout each call/e-mail

Efficiently record and report on the contractual KPI’s including parts, gas usage etc

Ensure that appropriate escalation procedures are followed with particular regard to Health and Safety related incidents

Schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers

Monitor response times of field engineers and contractors to ensure job completion within agreed timescales

Continuously monitor Engineer activity to maximise efficiency

Communicate fluently and confidently with CBES Ltd colleagues, customers and Management without supervision

Ensure effective written and verbal communication of all critical operational issues where required

Work as part of a team to deliver excellent service to the Customer

Accurately process invoices and purchase orders

Organise and prioritise work to maximise efficiency and achieve deadlines

Comply with any other reasonable management instruction

Key Performance Indicators

Management of outstanding jobs

Accuracy of parts and gas usage reporting

Efficiency of field Engineer scheduling

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Senior Contract Administrator - Glasgow

A&E Compliance Manager

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