Apprentice Work, Jobs in Taunton, Som (with Salaries)

Frontline Engineer - Apprentice
Somerset Council —Taunton
- £8.00 - £12.71 an hour
- Full-time
- Hybrid work
- Communication skills
- Annual leave
2h
Apprentice Civil Engineering Technician
Shared Apprenticeships —Cullompton
- £13,312 - £23,795 a year
- Civil engineering
- CAD
- Maths
Quick apply
1d
Apprentice Technician
Vertu Motors —Yeovil
- £8 an hour
- Full-time
- Employee discount
Quick apply
1d
Apprentice
KwikFit —Taunton
- £16,505.60 - £22,392.32 a year
- Full-time
- School
- Employee discount
Apprentice Fitter
GAP Group —Bridgwater
- £16,224 - £17,860 a year
- Full-time
- Communication skills
Pharmacy Assistant Apprenticeship
Skills 4 Group —Tiverton
- Sales
- Computer literacy
- Cleaning
Apprenticeship Support Officer
New College Durham —Moor
- £28,980 a year
- Full-time
- Hybrid work
- Recruiting
- Contracts
- Free parking
- Annual leave
1h
Apprentice Quantity Surveyor
Shared Apprenticeships —Bridgwater
- Management
- Travel
- Conflict management
Quick apply
5d
Apprentice Nursery Assistant
Chuggers Day Nursery and Preschool —Taunton
- From £8 an hour
- Full-time
- Childcare
- Preschool
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Trainee Sales Negotiator
The Property Centre —Taunton
- £16,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply
Nursery Apprentice
Mama Bear's Day Nursery —Taunton
- £8 an hour
- Full-time
- Experience working with children
Quick apply
13d
Bar Team Member HWBG
Hollywoodbowlgroup —Taunton
- £12.71 - £13.21 an hour
- Part-time
- Serving
- Bar
- Customer service
- Employee discount
3d
Apprentice Transport Operator
Langdons —Bridgwater
- £15,973.91 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Livestock Unit Technician Level 3 Apprenticeship
Skern Skills —Cullompton
- Full-time
- Maintenance
- Maths
- Driving
Pharmacy Apprentice
ACORN PHARMACY —Wedmore
- £8 an hour
- Medication administration
- Inventory control
- Patient care
Quick apply
Optical Assistant Apprentice
Specsavers —Tiverton
- £9.16 an hour
- Full-time
- Customer service
- Travel
- Annual leave
- Employee discount
6d
Apprentice Recruitment Operations Assistant
Elementa Support Services —Weston-super-Mare
- £12.24 - £14.25 an hour
- Full-time
- Microsoft Outlook
- Customer service
- No experience needed
- Free parking
Early Years Apprentice - Bridgwater, South West
Family Adventures Group —Bridgwater
- £8 an hour
- Full-time
- Experience working with children
Quick apply
Store Assistant
Toolstation —Minehead
- £12.87 an hour
- Part-time
- Customer service
- Employee discount
14d
Gelato Maker (Gelatiere) — Experienced or Trainee
The Italian Gelato Co —Axminster
- £8.00 - £13.45 an hour
- Part-time
- No experience needed
- Bakery
- Cleaning
- Store discount
- Flexitime
Quick apply
14d

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Frontline Engineer - Apprentice

Somerset Council -
Taunton

Apply Now

Job details

Full-time | Apprenticeship | Fixed term contract
£8.00 - £12.71 an hour
2 hours ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
Desktop support
GCSE
Ticket management
Service restoration
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Application support
Communication skills
Mobile devices

Full job description

Date: 12 Aug 2026

Location: Taunton, GB, TA1 4DY

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Company: Somerset Council

Salary: National Minimum Wage (age-dependent): £8.00 per hour (ages 16-17), £10.85 per hour (ages 18-20), and £12.71 per hour (ages 21 and over)

Hours: Monday – Friday, 37 hours per week

Contract: Fixed-term contract for 18 months

Closing date: 26 August 2026

Are you interested in starting a career in IT? Our Level 3 Frontline Engineering apprenticeship provides a supportive and structured introduction to ICT service delivery, helping you gain hands-on experience, develop technical skills and build confidence in supporting customers. Working alongside experienced colleagues, you'll learn about Microsoft 365, devices, service desk processes and cyber security while building the foundations for a successful career in ICT.

Role Purpose

The Frontline Engineering role is at the heart of ICT service delivery. You will provide practical, customer-focused technical support to colleagues and services across the Council, helping people access the devices, systems and digital tools they need to work effectively. The role combines problem solving, clear communication, accurate ticket handling and collaboration with wider ICT teams to restore service, complete requests and improve the overall user experience.

Key Responsibilities

Provide first-line and frontline technical support for incidents, service requests and customer enquiries.
Diagnose, troubleshoot and resolve issues relating to devices, Microsoft 365, user access, printing, connectivity and standard applications.
Log, update and manage tickets accurately in the IT service management system, ensuring clear notes, ownership and timely progress.
Prepare, deploy, collect and support ICT equipment such as laptops, mobile devices and peripherals, following agreed processes and security standards.
Work with senior engineers, service desk colleagues and specialist ICT teams to escalate complex issues, share knowledge and improve service delivery.

What We’re Looking For – Knowledge, Experience, Qualifications, and Skills

Good technical problem-solving skills and a willingness to investigate issues fully.
Clear communication skills, with the ability to explain technical matters in plain English.
A strong customer focus, showing patience, empathy and professionalism.
Good organisation and attention to detail, especially when updating tickets and following processes.
The ability to work under pressure, prioritise work and remain calm during busy periods.
A positive team approach, with a willingness to learn, share knowledge and support colleagues.
GCSE Maths and English – Grades 4/C (or higher)

Frontline Engineers often act as the first visible point of ICT contact, so the way we communicate matters as much as the technical fix. Customers need to feel listened to, supported and kept informed. This means being approachable, respectful, calm, reliable and able to take ownership until the issue is resolved or passed on appropriately.

About the Team

The Frontline Engineering team is the front door into ICT support. The team supports a wide range of Council users, services and sites, dealing with both everyday technical issues and planned operational activity. The team plays a key role in keeping services running, supporting digital confidence, improving customer experience and working with other ICT teams to deliver a consistent, reliable and professional service.

Additional Information

25 days’ annual leave, in addition to bank holidays.
Flexible and hybrid working opportunities.
One day per week dedicated to study and off-the-job learning.
Apprenticeship Programme: Information Communications Technician, Level 3.
Training Provider: LEEP Training.
You must meet national apprenticeship eligibility requirements, including having ordinarily lived in the UK for at least three years.
Unfortunately, we are unable to offer sponsorship for this role.

For an informal chat about the role, you can contact Clive Franklin, Frontline Service Manager, via email: [email protected]

Apply Now

Refine Your Search

apprentice jobs in taunton, som

Frontline Engineer - Apprentice

Apprentice Civil Engineering Technician

Apprentice Technician

Apprentice

Apprentice Fitter

Pharmacy Assistant Apprenticeship

Apprenticeship Support Officer

Apprentice Quantity Surveyor

Apprentice Nursery Assistant

Trainee Sales Negotiator

Nursery Apprentice

Bar Team Member HWBG

Apprentice Transport Operator

Livestock Unit Technician Level 3 Apprenticeship

Pharmacy Apprentice

Optical Assistant Apprentice

Apprentice Recruitment Operations Assistant

Early Years Apprentice - Bridgwater, South West

Store Assistant

Gelato Maker (Gelatiere) — Experienced or Trainee

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