Housing Work, Jobs in Teesside, Nyk (with Salaries)

Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
6d
Housing & Safety Officer
Bridge House Mission —Stockton-on-Tees
- £28,576.08 a year
- Weekend availability
- Driving
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Strategic Housing Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £34,434 - £40,777 a year
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
9d
Lettings & Property Administrator
Evenmore Properties —Durham
- £13.50 an hour
- Weekend availability
- Administrative experience
- Data entry
- In-person
Quick apply
11d
Senior Housing Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Annual leave
Housing Support Worker, Darlington
Inspire North —Darlington
- £27,804 - £30,383 a year
- Part-time
- Driving
- Paid training
- Annual leave
4d
Resident Advisor
Railway Housing Association —Darlington
- £29,919 a year
- Full-time
- Customer service
- Sick pay
Quick apply
2d
Resident Manager
Fresh Student Living —Durham
- £27,000 a year
- Full-time
- Life insurance
Quick apply
Principal Estates Surveyor
North Yorkshire Council —Northallerton
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Employee assistance programme
3d
Housing Standards Entry level surveyor
North Yorkshire Council —Richmond
- £27,254 - £29,064 a year
- Full-time
- Customer service
- Contracts
- Construction experience
- Employee discount
12d
Domestic Abuse Housing Advocate – Hart
Southern Domestic Abuse Service —Hart
- £29,722.63 a year
- Part-time
Sessional Housing Management Worker & Session Support Worker
Nacro —Middlesbrough
- £15.79 an hour
- Call to connect
Housing Management Worker
Changing Lives —Sunderland
- £26,675 a year
11d
Residential Surveyor
LSL Property Services —Sunderland
- Full-time

More jobs to discover

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Housing & Safety Officer
Bridge House Mission —Stockton-on-Tees
Relevant professional qualification or licence demonstrating appropriate practice, such as an SIA Licence. To carry out concierge and reception-style duties,…
£28,576.08 a year
Quick apply
9d
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities.
£30,321 a year
Quick apply
9d

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Tenancy Sustainment Officer

Allium Housing CIC
Hartlepool

Quick apply

Job details

Permanent | Full-time
From £26,000 a year
6 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Driving Licence
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Job Title

Tenancy Sustainment Officer

Reporting to

Operations Manager

Location

North East including Hartlepool based office and travel to surrounding properties (travel across properties required)

Hours

Full Time – 37.5 hours per week

Purpose of the Role

The Tenancy Sustainment Officer is responsible for the day-to-day management of a portfolio of residential properties, ensuring tenants are successfully onboarded, properties are well managed, contractual obligations are met and tenancies are sustained wherever possible.

The role focuses on tenancy management, property management and housing administration to ensure high standards of accommodation and excellent customer service are maintained.

Key Responsibilities

Tenancy Management

Manage an allocated portfolio of residential properties and tenants.
Conduct property viewings and assist with prospective tenant assessments.
Complete tenancy sign-ups, licence agreements and move-in appointments.
Carry out property inductions and explain tenancy obligations.
Maintain accurate tenant records.
Conduct regular property visits and tenancy reviews.
Respond to tenant enquiries and resolve day-to-day housing issues.
Work proactively to sustain tenancies and minimise tenancy breakdown.
Liaise with landlords, contractors and partner organisations where required.

Property Management

Report repairs and maintenance issues.
Monitor completion of maintenance works.
Ensure communal areas (where applicable) remain compliant and well maintained.
Arrange property inspections.
Monitor health and safety matters affecting occupied properties.
Assist with property compliance documentation where required.

Income Collection

Monitor tenant rent accounts.
Collect and monitor any tenant contributions towards ineligible service charges.
Support tenants to maintain regular payments.
Record and reconcile payments accurately.
Identify arrears at an early stage and work with tenants to resolve payment issues.
Escalate persistent arrears in accordance with company procedures.

Tenant Liaison

Act as the main point of contact for allocated tenants.
Assist tenants with housing-related enquiries.
Manage neighbour disputes and anti-social behaviour complaints.
Liaise with local authorities and partner agencies where appropriate.
Promote positive tenancy conduct and compliance with tenancy conditions.

Administration & Reporting

Maintain accurate electronic records.
Produce tenancy reports and property inspection reports.
Record all tenant contact on the company management system.
Monitor key performance indicators for allocated properties.
Assist with regulatory and contractual reporting requirements.
Maintain confidentiality and comply with GDPR.

General Responsibilities

Promote high standards of customer service.
Work collaboratively with colleagues.
Attend training and team meetings.
Maintain professional relationships with landlords, local authorities and contractors.
Undertake any other duties reasonably required by the business.

Person Specification

Essential

Experience within housing, property management or tenancy management.
Excellent communication skills.
Strong organisational skills.
Ability to manage multiple properties and competing priorities.
Good IT skills including Microsoft Office.
Ability to work independently.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working within social housing, supported housing or the private rented sector.
Knowledge of tenancy law.
Experience managing rent accounts.
Experience working with vulnerable households.
Understanding of Universal Credit housing costs and tenancy administration.
Knowledge of property compliance requirements.

Personal Qualities

Professional and approachable.
Calm under pressure.
Excellent problem solver.
Highly organised.
Reliable and trustworthy.
Empathetic whilst maintaining appropriate professional boundaries.
Able to build positive relationships with tenants and stakeholders.

Key Performance Indicators

Successful tenant move-ins completed.
Tenancy sustainment rate.
Rent and service charge collection performance.
Property inspection completion.
Response times to tenant enquiries.
Property compliance maintained.
Low tenancy abandonment and eviction rates.
Accurate record keeping and reporting.

Salary

Competitive, dependent upon experience.

Benefits

Company pension
Mileage allowance
Mobile phone and laptop
Training and development opportunities
Annual leave entitlement

Pay: From £26,000.00 per year

Benefits:

On-site parking

Experience:

property lettings or residential care: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Hartlepool TS25 1PD

Quick apply

Refine Your Search

housing jobs in teesside, nyk

Tenancy Sustainment Officer

Housing & Safety Officer

Strategic Housing Officer

Lettings & Property Administrator

Senior Housing Officer

Housing Support Worker, Darlington

Resident Advisor

Resident Manager

Principal Estates Surveyor

Housing Standards Entry level surveyor

Domestic Abuse Housing Advocate – Hart

Sessional Housing Management Worker & Session Support Worker

Housing Management Worker

Residential Surveyor

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