Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability
Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.
Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.
Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.
Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.
Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.
Fixed Term: Maternity Cover
Part-time: 27 hours
Are you an organised, detail driven administrator who thrives in a fast paced environment? Converge UK is looking for a proactive Sales Administrator to join our Sales Operations team, supporting our customers and Business Development Managers with exceptional accuracy, communication, and service.
This role is ideal for someone who enjoys variety, takes pride in getting things right first time, and can confidently manage multiple priorities while maintaining a positive, customer focused approach.
What You’ll Be Doing
- Checking and approving Customer registrations.
- Checking customer requests and suitably booking these in for collection.
- Completing paperwork for the customer collections.
- Sharing the workload from joint email address.
- Complete Customer Asset Management, Rebates and general reports in line with customer and business expectations.
- Input daily intake/checks into ITAD support system.
- Completing and sending the Customer Certificate of Disposal.
- Ensure the collection and rebate log is kept up to date in line with invoicing and orders.
- To communicate with customers as required by telephone, e-mail or letter.
- Understand and achieve SLA’s.
- Deal with complaints swiftly - correct recording and escalation.
- Various Administrative support to the ITAD sales team and the ITAD Support team.
- Provide break, lunch time, holiday & sickness cover for reception (this is distributed across all sales admin).
What Good Looks Like
- Exceptional organisation and attention to detail.
- Strong written and verbal communication skills.
- Minimal errors and credits.
- Meeting administrative KPIs and deadlines.
- Timely responses to customers and colleagues (within 2 hours).
What You’ll Bring
Essential:
- GCSE (or equivalent) in Maths and English.
- Experience managing an administrative workload to tight deadlines.
- Confident handling Excel reports and data.
- Excellent communication skills.
- A proactive, flexible, “can do” attitude.
- Strong organisational skills and attention to detail.
- Ability to work under pressure and manage multiple customers.
- Competent Microsoft Excel user.
Desired:
- NVQ in Business Administration.
- Experience within managed services or IT administration.
- Understanding of managed service environments.
- Experience using Microsoft Dynamics (CRM).
- Knowledge of the IT industry.
Who You Are
- Passionate about delivering excellent service.
- A team player who builds strong working relationships.
- Someone with a growth mindset, eager to learn and develop.
- Customer focused, consistent, and reliable.
- Driven to achieve results and maintain high standards.
- Self motivated and committed to accuracy in everything you do.
Our Values
At Converge UK, we are guided by four core values:
Empowering Our People – We trust, respect, invest in and care for our team. Sustainability & Community at Heart – We act with purpose to create meaningful impact.
Customer Centric Excellence – Our customers’ success drives everything we do.
Partnerships Built on Trust – We collaborate with partners to deliver sustainable, innovative IT solutions.
We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.
This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.
To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on 08448 22 11 22 or alternatively email
[email protected]
Agencies need not apply.
