Application support Work, Jobs in Telford (with Salaries)

Resolution Officer
The Wrekin Housing Group Limited —Telford
- £32,350 a year
- Full-time
- Customer service
- IT
11d
Resolution Officer
Housing Plus Group —Telford
- £32,350 a year
- Full-time
- Customer service
- IT
11d
Analyst
The Wrekin Housing Group Limited —Telford
- £41,437 a year
- Microsoft Excel
- SQL
- Analysis skills
14d
Analyst
Housing Plus Group —Telford
- £41,437 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
14d
Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Shifnal
- Full-time
- Customer service
- Windows
- Travel
Quick apply
Senior Technical Training Advisor
Carrier —Telford
- £34,500 - £69,500 a year
- Full-time
- Presentation skills
- Mentoring
- IT
- Life insurance
Group Application Support SME - MOC
The Dudley Group NHS Foundation Trust —Dudley
- £57,528 - £64,750 a year
- Full-time
3d
Senior Business Insight Analyst
Housing Plus Group —Telford
- £55,890 a year
- Full-time
- Organisational skills
- IT
- Negotiation
14d
Junior I.T. Support Technician
Steelstrip Services Ltd —Dudley
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
3d
Manufacturing & Logistics Systems Support
Northwood —Telford
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
5d
Power Academy Trainer for HV and LV Systems
Schneider Electric —Telford
- Full-time
- Hybrid work
- Maintenance
- English
- Bachelor's degree
- Annual leave
- Life insurance
Digital Skills Tutor
Murray Hall Community Trust —Tipton
- £35 an hour
- Call to connect
- English
- Bachelor's degree
- IT
- Free parking
- Flexible schedule
Quick apply
10d
Senior Business Insight Analyst
The Wrekin Housing Group Limited —Telford
- £55,890 a year
- Organisational skills
- IT
- Negotiation
14d
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
7d
IT Production Support Analyst
Corpay —Walsall
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Life insurance
Bookings Partner - Part Time
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
IT Infrastructure Engineer
Partnering Health Ltd —Stoke-on-Trent
- Up to £30,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Free parking
- Sick pay
Quick apply
Customer Support Coordinator
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
9d

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Resolution Officer

The Wrekin Housing Group Limited -
Telford

Apply Now

Job details

Full-time
£32,350 a year
11 days ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
IT

Full job description

Job Introduction

Job Title: Resolution Officer

Salary: FTE £32.350 per annum

Location: Telford

Hours: Full time and part time roles available. The contact centre operates between 08:00 and 20:00, seven days a week

Contract: Permanent

About the role:

We currently have a great opportunity for a Resolution Officer to join our team.

We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. If you enjoy being part of a supportive, and growing team, this would be the perfect job for you.

Day in the life of a Resolution Officer

As a Resolution Officer, you will be providing a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. You will be responsible for delivering the Same Day Repair Service and ensuring that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered.

This Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities:

Delivering more for our customers
Having the capacity to build more homes
Being a great place to work for our colleagues
Being a financially resilient business
Being a key influencer in the region

What we are looking for

Experience of working in a Customer Service environment.(Essential)
Demonstrates a customer first approach.(Essential)
Strong communications skills, with the ability to empathise and show patience.(Essential)
Excellent problem-solving skills.(Essential)
Ability to diffuse heated situations and work through methodically to resolve issues.(Essential)
Ability to multi-task.(Essential)
Good IT skills, competent with learning new systems quickly.(Essential)
Demonstrates enthusiasm and determination.(Essential)

Please see the job description for the full list of essential and desirable criteria.

We can offer you

A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

Own it – make it happen
Improve it - move things forward.
Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

How to apply

Please hit the Apply Now button to apply online with your up-to-date CV.

If you need any supporting submitting your application, please email [email protected]

Closing date: 29th July 2026

Interview date: Interviews may take place throughout the advert

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
Interviews may take place throughout the advert.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
This role is also available to internal colleagues as a redeployment opportunity
Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.

Apply Now

Refine Your Search

application support jobs in telford

Resolution Officer

Resolution Officer

Analyst

Analyst

Telecoms Support Desk Engineer

IT Service Desk/Site Engineer

Senior Technical Training Advisor

Group Application Support SME - MOC

Senior Business Insight Analyst

Junior I.T. Support Technician

Manufacturing & Logistics Systems Support

Power Academy Trainer for HV and LV Systems

Digital Skills Tutor

Senior Business Insight Analyst

IT Support Technician

IT Production Support Analyst

Bookings Partner - Part Time

IT Infrastructure Engineer

Customer Support Coordinator

Specialist Customer Service Advisor

I want to receive the latest job alerts for application support in telford

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