Support analyst Work, Jobs in Thanet District (with Salaries)

Support Analyst
Xpert360 LTD —Ramsgate
- £24,000 - £25,000 a year
- Full-time
- Organisational skills
- Agile
- In-person
- Free parking
Quick apply
Graduate Insurance Pricing Analyst
Saga —Folkestone
- £30,000 a year
- Hybrid work
- Maths
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
8d
QA Analyst
BI AH UK Ltd —Ash
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Communication skills
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service & Logistics Specialist GBT
Tyson Foods —Ashford
- Full-time
- Data analysis skills
- English
- Analysis skills
6d
Lecturer in Applied Behaviour Analysis/Positive Behaviour Support
University of Kent —Canterbury
- £39,906 - £54,893 a year
- Full-time
- Applied behaviour analysis
- Research
- Master's degree
7d

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Graduate Insurance Pricing Analyst
Saga —Folkestone
As a Pricing Analyst, you’ll help to deliver competitive pricing strategies that support business growth and provide good outcomes for Saga customers.
£30,000 a year
Quick apply
8d
Pricing, Data & Analytics Cohort
Hastings Direct —Bexhill
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted…
9d

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Support Analyst

Xpert360 LTD
Ramsgate

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Benefits

Free parking
Casual dress
Private medical insurance

Qualifications

Report writing
Report generation
Stakeholder liaison
Ticket management
Process improvement
IT support
Organisational skills
Software testing
Agile
Communication skills

Full job description

The Support Analyst role is an exciting entry level opportunity where the successful candidate will gain industry experience and knowledge of telecoms billing, and be provided the opportunity to develop their IT and Software skills. Xpert360 is a successful wholesale telecoms billing service provider, with a focus on high standards, continuous improvement and accuracy. We are continually striving to enhance and develop our Cloud Telecoms Billing Platform for our customers and provide the highest levels of service and support. You will initially shadow experienced members of the team carrying out daily operation support tasks, such as monitoring the platform metrics, raising tickets and producing reports. You will learn how to extract data from the platform for ad-hoc reporting requests. As the role progresses you will lead the BAU (Business as Usual) morning meetings, take ownership of processes, issues and investigations and keep the team updated on service status. You will be an essential part of the team, and will aid communication between team members and external clients. Should you show motivation and aptitude you may have the opportunity to progress into more technical aspects of the role.

Key Responsibilities:

Perform regular Platform checks.

Create, Monitor and Resolve Support Tickets.

Create ad-hoc reports using excel for clients.

Suggest process improvements to streamline the role.

Work within an agile software development environment.

Supporting the Platform Development Team through testing.

Contributing to the Platform Roadmap with support enhancements.

Learning Microsoft Transact-SQL to intermediate level.

Expected Competencies:

Self-motivated and determined.

Have a strong desire to learn new skills and develop the role.

Strong organisational and communication skills.

Work as part of a team.

Ability to take ownership and adhere to deadlines.

Proven problem-solving skills.

Intermediate excel skills.

take pride in the smooth day-to-day running of the company.

Job Type: Full-time

Pay: £24,000.00-£25,000.00 per year

Benefits:

Casual dress
Free parking
Private medical insurance

Ability to commute/relocate:

Ramsgate CT12 6FA: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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support analyst jobs in thanet district

Support Analyst

Graduate Insurance Pricing Analyst

QA Analyst

Analyst, Enterprise Service Desk

Customer Service & Logistics Specialist GBT

Lecturer in Applied Behaviour Analysis/Positive Behaviour Support

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