Transformation support Work, Jobs in Thundersley, Ess (with Salaries)

Technical Support Manager
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Contracts
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10h
Transformation Support Officer
Medway Council —Chatham
- £10,085.30 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
16h
Internal Communications Manager
Big Motoring World —Gillingham
- From £35,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
Project Manager
Braintree District Council —Braintree
- £48,945 - £53,082 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
- Employee discount
12d
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
6d
Transformation Manager
Havens Hospices —Southend-on-Sea
- £60,000 a year
- Full-time
- Nursing home
- Human resources
- Data entry
- Free parking
- Store discount
Quick apply
Senior Engineer
Blackwell Earthmoving Limited —Basildon
- Full-time
- Civil engineering
- Schematics
- System design
Quick apply
Transformation Project Manager
Newham Council —London
- £52,194 - £55,323 a year
- Full-time
- Hybrid work
- Employee assistance programme
7d
Executive Assistant & Brand Coordinator to the Founder
SKINBOSS LTD —Chelmsford
- £15 - £17 an hour
- Part-time
- Hybrid work
- Computer literacy
- Basic maths
- English
- Free parking
- Work from home
Quick apply
Executive Assistant
OSB Group —Chatham
- £44,000 - £48,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of People and Organisational Development
Farleigh Hospice —Chelmsford
- £50,762 - £59,772 a year
- Call to connect
- Human resources
- Hospice
- Leadership
European Operator
Uniserve —Tilbury
- Full-time
- IT
- Communication skills
- Time management
- Free parking
- Referral programme
Quality & Process Coordinator - Basildon
Arc —Basildon
- £35,000 a year
- Customer service
- Analysis skills
- Organisational skills
ICT Business Support & Development Officer
Braintree District Council —Braintree
- £31,284 - £35,721 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
16h
Multinational Case Handler
Intact Insurance UK Limited —Chelmsford
- Hybrid work
- Microsoft Excel
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
11d
Clinical Procurement Specialist
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £49,387 a year
- Full-time
Plumbing and Maintenance Service Engineer - FTC 12 Months
Harvey Water Softeners —Benfleet
- £34,000 - £38,000 a year
- Full-time
- Sales
- Customer service
- Plumbing
- Employee discount
Quick apply
12d
Web Developer
Desi Tailors Limited —Barking
- £34,000 - £42,000 a year
- Full-time
- Computer Science
- English
- SQL
- Relocation assistance
- Flexitime
Quick apply
6d
Digital Trainer
Kent and Medway Mental Health NHS Trust —Maidstone
- £32,073 - £39,043 a year
- Full-time
7d
Product Certification Auditor
BSI —Maidstone
- Full-time
- Travel
- Annual leave
- Flexible schedule
9h

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Technical Support Manager

Stonebridge Mortgage Solutions Limited -
Basildon

Quick apply

Job details

Full-time
10 hours ago

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

ITIL Certification
Technical support
ITIL
Contracts
Financial services
Cybersecurity
Leadership

Full job description

At Stonebridge, technology is a critical enabler of our business. Supporting over 200 employees, we rely on secure, resilient, and highly effective technology services to keep our people productive and provide great customer service, so they feel well supported.

We're looking for a Technical Support Manager to lead our Service Desk and End User Support function, bringing together strong people leadership, operational excellence, and a passion for service improvement.

Reporting into the IT Operations Manager, this is an opportunity to take ownership of a business-critical support function, influence how support services are delivered, and help drive the next stage of our IT operational maturity.

The Opportunity

You'll lead a team responsible for delivering first-class IT support across the organisation while acting as the senior escalation point for complex incidents and service issues.

This role sits at the heart of IT Operations and works closely with Infrastructure, Security, Product, Engineering, and business stakeholders to ensure support services are efficient, scalable, and aligned to wider technology objectives.

You'll have the autonomy to challenge existing processes, drive improvements, introduce automation, strengthen ITIL practices, and create an environment where service quality and customer experience continue to improve.

Whether it's leading major incident response, developing your team, improving service metrics, or supporting strategic technology change, you'll play a key role in how technology is experienced across Stonebridge.

What You'll Be Doing

Technical Support Leadership

Leading the Technical Support and Service Desk teams.
Managing operational priorities, workload planning, and resource allocation.
Acting as the final escalation point for complex technical and business-critical issues.
Driving accountability, ownership, and service excellence across the team.
Ensuring support operations remain responsive, resilient, and customer-focused.

Service Management & Continuous Improvement

Owning performance against SLAs, KPIs, and operational targets.
Using data, reporting, and trend analysis to identify opportunities for improvement.
Driving initiatives that improve service quality, efficiency, and user experience.
Measuring customer satisfaction and implementing improvements based on feedback.
Building a culture of continuous improvement and operational maturity.

Major Incident & Problem Management

Leading major incident response and service restoration activities.
Coordinating technical teams during critical incidents.
Driving root cause investigations and problem management activities.
Identifying and addressing recurring issues to improve service stability and reduce support demand.
Ensuring effective stakeholder communication throughout incident lifecycles

Team Development & People Leadership

Coaching, mentoring, and developing Technical Support professionals.
Supporting career progression, succession planning, and capability development.
Managing performance, objectives, and regular development conversations.
Building a collaborative, high-performing team culture.
Creating an environment where knowledge sharing and continuous learning are encouraged.

Change, Projects & Service Transition

Supporting technology projects and transformation initiatives.
Ensuring operational readiness for new services and platforms.
Managing support involvement in change and release activities.
Driving successful service transitions, including documentation, processes, and training.
Helping embed best practice across support operations.

Stakeholder & Supplier Management

Partnering with colleagues across IT and the wider business.
Managing relationships with technology vendors and support partners.
Contributing to service reviews and operational governance forums.
Providing clear communication and insight to both technical and non-technical stakeholders.

What You'll Bring

Technical & Leadership Experience

Experience leading a Service Desk, Technical Support, End User Computing, or IT Operations function.
Proven track record of managing and developing technical support teams.
Strong experience of Incident, Problem, and Change Management.
Good understanding of ITIL service management principles.
Experience managing service delivery through SLAs, KPIs, and operational reporting.
Strong stakeholder management skills with the ability to communicate across all levels of the organisation.
Experience driving service improvement and operational transformation initiatives.

Technical Environment

You'll ideally have exposure to technologies and services including:
Microsoft 365
Endpoint Management
Identity & Access Management
Core Infrastructure Services
ITSM Platforms (e.g. ManageEngine ServiceDesk Plus)
Security and Compliance Frameworks

Bonus Points If You Have

ITIL Foundation (or higher)
Experience within financial services or another regulated environment
Experience managing outsourced vendors and support contracts
Experience supporting cyber security initiatives
Experience leading service transformation or operational improvement programmes

Why Stonebridge?

You'll be joining a business where technology has a genuine seat at the table and where service improvement, innovation, and customer experience are valued.

We offer:

Competitive salary and performance-related bonus
Hybrid working model
25 days holiday plus your birthday off
Additional holiday for length of service
Free breakfast, lunch, snacks, and drinks in the office
Enhanced pension options
Volunteering days
Wellbeing and employee assistance programmes
Salary sacrifice benefits
Employee recognition schemes
Retail discounts and referral bonuses
Death in service and critical illness cover

Interested?

If you're an experienced Technical Support leader who enjoys building great teams, improving services, solving complex operational challenges, and creating exceptional user experiences, we'd love to hear from you.

Pre-Employment Screening

As a regulated business, all offers of employment are subject to the successful completion of our pre-employment screening process. This includes verification of identity and right to work, employment referencing covering the previous five years, credit and financial sanctions checks, anti-money laundering (AML) screening, DBS checks, and assessment against our Code of Conduct requirements.

Quick apply

Refine Your Search

transformation support jobs in thundersley, ess

Technical Support Manager

Transformation Support Officer

Internal Communications Manager

Project Manager

Local Communications Officer – North – East London

Transformation Manager

Senior Engineer

Transformation Project Manager

Executive Assistant & Brand Coordinator to the Founder

Executive Assistant

Head of People and Organisational Development

European Operator

Quality & Process Coordinator - Basildon

ICT Business Support & Development Officer

Multinational Case Handler

Clinical Procurement Specialist

Plumbing and Maintenance Service Engineer - FTC 12 Months

Web Developer

Digital Trainer

Product Certification Auditor

I want to receive the latest job alerts for transformation support in thundersley, ess

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