Support team lead Work, Jobs in Thurrock, Ess (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Duty Manager - Thurrock
Smyths Toys —Thurrock
- From £32,000 a year
- Weekend availability
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
SEN Centre Support Lead
TCHC Group —Basildon
- £25,000 - £27,000 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
2d
Information Management Team Lead
House of Commons UK Parliament —London
- £60,180 - £70,204 a year
- Full-time
- Hybrid work
- SharePoint
- Leadership
- Annual leave
8d
Operational Support Officer
HM Courts and Tribunals Service —Basildon
- £25,582 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
6d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Southend-on-Sea
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
2d
Parking Services Manager
Maidstone Borough Council —Maidstone
- £62,909 - £71,431 a year
- Full-time
- Hybrid work
- Management
- Team management
- Communication skills
- Free parking
- Work from home
12d
Ecommerce Support Team Lead
Gadget Mania Technology Ltd —London
- £36,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
7d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
HCS Team Lead
St Luke's Hospice —Basildon
- £39,834.22 - £50,581.51 a year
- Weekend availability
- IT
- Hospice
- Communication skills
Dispatch Team Leader
PrepWorld —Northfleet
- £13.37 - £14.21 an hour
- Full-time
- Microsoft Powerpoint
- IT
- Communication skills
Quick apply
Youth Justice Education Coordinator
Medway Council —Chatham
- £39,053 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee discount
14d
Recovery Worker
Change Grow Live —Rochester
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Annual leave
- Employee discount
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
8d
Operational Careers Hub Lead
Commercial Services Group —Aylesford
- £42,883 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
Customer Support Specialist
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Organisational skills
- Communication skills
Quick apply
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

support team lead jobs in thurrock, ess

Customer Service Manager

Duty Manager - Thurrock

SEN Centre Support Lead

Operations Manager

Information Management Team Lead

Operational Support Officer

Complaints Experience & Journey Lead

Parking Services Manager

Ecommerce Support Team Lead

Centre Coordinator

HCS Team Lead

Dispatch Team Leader

Youth Justice Education Coordinator

Recovery Worker

Admissions Administrator

Operational Careers Hub Lead

Founding Customer Experience Lead

Customer Support Specialist

Night Concierge

Senior Consultant

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