Service delivery analyst Work, Jobs in Titchfield, Ham (with Salaries)

Service Delivery Analyst
kingfisher —Southampton
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
19h
Data Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- University
- Employee discount
1d
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Analytics Manager - CRM
B&Q —Eastleigh
- £70,000 - £80,000 a year
- Full-time
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
IT Service Management Analyst
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Communication skills
14d
Digital Business Analyst
University Hospital Southampton NHS Foundation Trust —Southampton
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- No degree
- Time management
6d
PMO Governance Analyst
Portsmouth Water —Havant
- £44,397 - £49,641 a year
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Third Party Security Analyst
Maritime and Coastguard Agency —Southampton
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Smart Quality Assurance Analyst
Portsmouth Water —Havant
- £40,120 - £44,397 a year
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Radar Trials - Data Analyst
QinetiQ —Chichester
- £40,275 - £44,750 a year
- Full-time
- Engineering
- Data analysis skills
- Maths
- Employee discount
Data Analysis and Insight Lead
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
19h
Cyber Software Engineer
Roke Manor Research Limited —Romsey
- Java
- AWS
- C++
Senior Intelligence Analyst
Home Office —Portsmouth
- £49,850 - £52,850 a year
- Part-time
- Presentation skills
- Travel
- Annual leave
8d
IMO Analyst
Ageas —Eastleigh
- £32,500 - £52,800 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
PMO Analyst - Highways
Civic Recruitment Limited —Chichester
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
Senior Data Analyst
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Azure
- SQL
- Annual leave
- Employee assistance programme
13d
Software Test Engineer
Roke —Romsey
- Full-time
- System design
- Java
- Analysis skills

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Service Delivery Analyst

kingfisher -
Southampton

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Continuous improvement
UX
IT

Full job description

Overview

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

We have an exciting new opportunity for a Service Delivery Analyst to join us, to help ensure our IT services perform at their best by turning data into meaningful insights, supporting service excellence and driving continuous improvement that enhances the experience of our colleagues and customers. This is an opportunity to make a visible impact by helping services perform more effective and supporting the delivery of great outcomes across the business.

This role will be based out of our B&Q Head Office just outside Southampton, with an expectation of 12 days a month in the office.

What's the job?

Monitor, analyse and report on service performance to ensure agreed service targets are achieved and opportunities for improvement are identified.
Maintain the Service Portfolio and support the ongoing development of the Common Service Data Model (CSDM) framework.
Ensure new and existing services are accurately documented and maintained within the Service Catalogue.
Produce and interpret service performance reports, metrics and trend analysis, providing clear recommendations to stakeholders across the IT community.
Investigate service level breaches, identify root causes and support actions that improve service performance and prevent recurrence.
Support service review meetings by documenting outcomes, tracking actions and contributing to Service Improvement Plans.
Lead and support continuous service improvement initiatives, using customer satisfaction data and collaboration with cross-functional teams to enhance service quality and user experience.

What you'll bring

Experience working within IT Service Management environments.
Experience operating in a multi-vendor IT sourcing environment.
Broad understanding of IT technology and service delivery principles.
Experience building effective relationships and communicating with internal business stakeholders.
Strong analytical skills with the ability to interpret performance data, identify trends and support continuous improvement.

How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.

We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.

What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.

Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

Interested? Great, apply now and help us to Power the Possible.

#LI-KO1

Apply Now

Refine Your Search

service delivery analyst jobs in titchfield, ham

Service Delivery Analyst

Service Desk Analyst

Data Analyst

Support Analyst - Application Support

Analytics Manager - CRM

IT Service Management Analyst

Digital Business Analyst

PMO Governance Analyst

Third Party Security Analyst

Technical Support Analyst

Smart Quality Assurance Analyst

Radar Trials - Data Analyst

Data Analysis and Insight Lead

End User Support Analyst

Cyber Software Engineer

Senior Intelligence Analyst

IMO Analyst

PMO Analyst - Highways

Senior Data Analyst

Software Test Engineer

I want to receive the latest job alerts for service delivery analyst in titchfield, ham

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