Senior collection Work, Jobs in Trellech, Wls (with Salaries)

Commercial Debt Strategic Advisor
Ecotricity —Stroud
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Service Manager
Vertu Motors —Gloucester
- £38,000 - £48,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee discount
Quick apply
Commercial Debt Strategic Manager
Ecotricity Group Limited —Stroud
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Free parking
- Store discount
Quick apply
13d
Office Manager
Future Stars Coaching —Clevedon
- Up to £32,000 a year
- Part-time
- Childcare
- Customer service
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Census Commercial Lead
Office for National Statistics —Newport
- £56,861 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Mentoring
6d
Waste Disposal and Materials Sale Contracts Co-ordinator
Bristol Waste Company —Bristol
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Operation Controller - Ancillary - Avonmouth
Bristol Waste Company —Bristol
- £330,802.98 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Spa Supervisor
The Celtic Collection —Newport
- £13.76 an hour
- Full-time
- Organisational skills
- Leadership
- Resort
Senior IT Service Manager
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
2d
Customer Success & Events Executive
IQPC —Bristol
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- In-person
Quick apply
3d
Quality Specialist
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Travel
13d
Employability Workshop Manager (Employment & Skills)
Ablaze —Bristol
- £30,000 - £33,000 a year
- Part-time
- Driving
- In-person
- Communication skills
Quick apply
9d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
Education Programme Coordinator (Employment & Skills)
Ablaze —Bristol
- £30,000 - £33,000 a year
- Part-time
- Bachelor's degree
- Driving
- In-person
Quick apply
9d
20hr Part Time Key Holder, Carvela, Bristol Cribbs Causeway
Kurt Geiger —Patchway
- Part-time
- Communication skills
- Employee discount
Quick apply
12d
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Bristol
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Tax Audit and Accounting Group, Assistant Manager
BDO —Bristol
- Full-time
- Mentoring
- Leadership
- Tax experience
Managing Director
Sawday's —Bristol
- Full-time
- Hybrid work
- Business development
- Leadership
- Marketing
- Employee discount
Quick apply
Senior Manager, Product Regulatory Affairs
KLA —Newport
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Salesforce Engineering Manager
2U —Trellech
- Full-time
- Remote
- Management
- Computer Science
- Sales
- Employee assistance programme
Quick apply

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Commercial Debt Strategic Advisor

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Renewable energy
Microsoft Office
Analysis skills
Communication skills

Full job description

About The Role

The Commercial Debt Strategic Advisor will be responsible for the debt associated with Commercial Strategic customers. These key accounts are high in value and relationship managed by a CRM within Service, these customers usually have a large portfolio of sites and meter points. This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Strategic Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely and within payment terms up to Enforcement whilst working closely with B2B CRM to ensure the relationships and risks are identified.

What you will do…

Manage Key Strategic relationships in relation to debt at all levels (i.e., senior Directors).
Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and KPI Dashboards that are debt related.
May require visits to customer premises with other key stakeholders across the business i.e., Sales/Service.
Managing large multiple complex data requirements / reconciliations and providing any supporting information.
Ensure that debt collection activity is monitored and in line with customers payment terms.
Ensure that Strategic customer base remains compliant i.e., changes to procedures, standards of conduct associated to debt.
Ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability).
Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
Resolve queries from internal and external customers within specified timescales through multiple communication channels.
Preparation of accounts for handover to the Escalations Team ensuring data is accurate.
Communicate and negotiate payment plans with customers for both the customer and the business to ensure a fair outcome.
Working closely alongside the business specifically CRM Service where accounts have a 121 relationship to ensure all key business workstreams& processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

About You

Knowledge, skills, and experience:

Be able to present and have excellent communication skills at all levels to support key Account discussions.
Previous experience working in a Collections environment, ideally from an Energy background.
You will be multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment.
You will be highly numerate and have a high degree of analytical (Excel) skills to be able to reconcile accounts.
Excellent listening skills and verbal and written communication skills.
Ability to organise own workload and multiple priorities, ability to work under own initiative.
Be Team Player and maintain a positive environment that empowers & develops you and others.
You will be a competent in using all other Microsoft Office packages.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Benefits:

Bereavement leave
Canteen
Casual dress
Company events
Company pension
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Will you now or in the future require sponsorship for employment visa status?
Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stroud GL5

Quick apply

Refine Your Search

senior collection jobs in trellech, wls

Commercial Debt Strategic Advisor

Assistant Service Manager

Commercial Debt Strategic Manager

Office Manager

Census Commercial Lead

Waste Disposal and Materials Sale Contracts Co-ordinator

Operation Controller - Ancillary - Avonmouth

Spa Supervisor

Senior IT Service Manager

Customer Success & Events Executive

Quality Specialist

Employability Workshop Manager (Employment & Skills)

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Education Programme Coordinator (Employment & Skills)

20hr Part Time Key Holder, Carvela, Bristol Cribbs Causeway

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Tax Audit and Accounting Group, Assistant Manager

Managing Director

Senior Manager, Product Regulatory Affairs

Salesforce Engineering Manager

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