This is an exciting opportunity for Senior Health Care Support Workers to join our HART Team and support our NEW virtual ward.
The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals.
Working as part of a highly skilled multidisciplinary team, you will help deliver safe, timely and compassionate care at home, supporting telephone advice, rapid response activity and face-to-face assessments where required. Guided by clinical nurse specialists, specialist paramedics and medical practitioners, you will provide hands-on care, undertake patient observations and assessments, support agreed care plans, and contribute to the smooth coordination of patient access and flow across the Virtual Ward and wider community services.
About You
We are looking for someone who is experienced, compassionate and confident who can respond calmly and effectively in time-critical situations. You will be a strong communicator, able to work collaboratively with colleagues, patients, families and healthcare professionals.
The successful candidate will be flexible, proactive and organised, with the ability to adapt to changing priorities, support coordinated care across services and maintain high standards of dignity, safety and comfort for patients with complex palliative and end-of-life care needs.
Key Responsibilities
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Provide hands on care and support to help patients in accordance with agreed care plans
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Provide telephone and face-to-face support to patients and families, including bereavement calls
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Observe, report and escalate changes in patient condition appropriately
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Support referrals and audits to enable holistic patient care
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Maintain accurate, timely and confidential patient records
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Work collaboratively as part of a multidisciplinary community team
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Attend mandatory training and palliative care education
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you’ll benefit from:
?? 35 days of annual leave, rising with length of service- ?? Options to buy and sell annual leave
- ?? Hospice-paid Healthcare Cash Plan
- ?? Competitive Pension Scheme
- ? DBS paid for by the hospice
- ?? Learning & Development opportunities
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?? Free on-site parking
? Join us and be part of a local charity that puts people at the heart of everything we do. ?
Salary: £26,091 + Anti-Social Pay
Hours: 22.5, 30, 37.5 contract hours available.
Hours 8am – 4pm or 12pm - 8pm over 7 days (some flexibility required to meet service demands, there is a rotational requirement for night working)
Applications close: 2nd August 2026
Interviews: Friday 14th & 18th August 2026
Alternatively, we do have additional opportunities for Senior Health Care Support Workers to work across our organisation in our Adult Services.
This is an exciting opportunity for experienced care professionals who want to be part of an innovative, growing service while retaining the flexibility to work across a range of clinical environments.
If you're committed to delivering outstanding care and would like a role that offers flexibility, variety, development, and purpose, we would love to hear from you.
Opportunities to work across our Adult Services, including:
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Specialist In-Patient Unit
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Hospice at Home
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Community Services
All of these areas have 22.5, 30, 37.5 contract hours available, with shifts covering a 24/7 service.
?? How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.
If you wish to apply for the additional opportunities please indicate this on your application form.
?? For more information, please contact:
Lisa Byatt – Community Manager (HART)
?? [email protected] ¦ ?? 01782 344300
Applicants must have the right to work in the UK. Sponsorship is not provided.
We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.
At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.
To find out more information click here.
Douglas Macmillan Hospice
Barlaston Road
Stoke-on-Trent
ST3 3NZ
Email: [email protected]
Tel: 01782 344300
