“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
Located in the heart of the commercial district on Old Hall Street, Innside by Melia Liverpool is a new 4* lifestyle hotel with 207 bedrooms, 7 conference suites as well as views over Liverpool and the River Mersey at Gino’s 360-degree Sky Bar on the 18th floor. Immersed in art, music, and culture, Liverpool’s newest and most anticipated lifestyle hotel is within walking distance of major corporate offices and local attractions.
*12 Month FTC-Maternity Cover*
Job Purpose: Responsible for maximising profits in all hotel areas through the planning and coordination of groups and planning of events in the hotel, assisting meeting planners or customers directly and ensuring that quality and service standards exceed customer expectations at all times.
Duties Include:
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After the signature of the group contract, you will be responsible for the group and as a point of contact between the group and the hotel
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Prepare price quotes for all group requests for social events. Also responsible for full contract and planning for any short lead enquiries that have an arrival date within 14 days of enquiry date.
- Coordinate all the operational details of groups and events, efficiently communicating to all the departments involved the characteristics of the group and the services required to successfully meet their requirements
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Completion of BEO’S , distributing them at least 7 days before the arrival of the group or the date of the event
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Responsible for group room blocks from DEF contract stage including input of rooming lists, correct routing instructions, ensuring that VIP reservations are highlighted accordingly, allocating correct room types and traces are assigned where necessary to give front office a clear overview of incoming group room blocks
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Analyse customer needs in order to start the upselling of food and beverages and services to maximise sales and profit Monitor deposits and payments due on the dates stipulated in the contract, updating the pro-forma invoice and sending it to the customer whenever necessary
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Participate in morning briefing meetings to support with and coordinate the BEO’s and group summaries together with all the departments involved in operations.
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Report any changes, cancellations or special requests to the appropriate departments via the daily change log
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Responsible for planning and leading the pre-convention (pre-con) meeting to ensure direct relationship is created between the department heads and the meeting planner responsible for the group
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Resolve, if necessary, any issue with the group or event and carry out the appropriate follow-up actions with the customer
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Responsible for closing the group files after all the information has been received. Report customer comments about the event or group to all hotel departments
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Maintain regular contact with the customer, supporting operations and making sure everything is carried out as planned during group bookings
Join our Company! Your Benefits include:
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A competitive salary and incentives
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Excellent discounts through our global My Melia Reward programme for you, your family and friends
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A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
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Perkbox, with access to 1000s of deals and discounts
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Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
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Lots of opportunities to develop and progress as part of our global family Melia Hotels International
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Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
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An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values
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Complimentary meals on duty
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
