Customer service engineer Work, Jobs in Uxbridge, Gtl (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Designer
Wunderman Thompson MAP —London
- Microsoft Powerpoint
- English
- AI
Engineering Director, EU
Monzo —London
- £170,000 - £225,000 a year
- Leadership
- Flexible schedule
Industrial Designer
Hypervolt Limited —London
- Full-time
- Hybrid work
- Bar
- English
- Work from home
Quick apply
Brand Design
ElevenLabs —London
- Full-time
- Remote
- Communication skills
- Time management
2d
Designer
VML/WPP Enterprise Solutions —London
- Microsoft Powerpoint
- English
- AI
Construction & Refurbishment Project Manager
Thesqua.re Serviced Apartments —London
- £35,000 - £40,000 a year
- Full-time
- Master's degree
- Continuous improvement
- Contracts
- Health & wellbeing programme
Quick apply
4d
Lead Product Designer
Monzo —London
- £90,000 - £120,000 a year
- Remote
- Mentoring
- AI
- Work from home
- Flexible schedule
Engineering Manager - Apps
Trainline —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
Designer
MAP —London
- Microsoft Powerpoint
- English
- AI
Quick apply
Experience Design Lead
JPMorganChase —London
- Full-time
- APIs
- Agile
- AI
Senior Manager, Solutions Engineering
Vantage Data Centers UK Management Company Ltd —London
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Quick apply
Senior Service Designer
Utility Warehouse —London
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Employee discount
- Gym membership
Quick apply
Service Design Associate Manager
Accenture —London
- Full-time
- Hybrid work
- Mentoring
- AI
- Communication skills
- Annual leave
20h
Senior Engineering Manager, Customer Agent
Intercom —London
- Hybrid work
- Team management
- In-person
- AI
- Work from home
Property & Facilities Engineering Manager
Network Rail —London
- £56,963 - £63,294 a year
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Free parking
- Annual leave
Product Designer
Stats Perform —London
- No degree
- AI
- Communication skills
Security Innovation Engineering Manager
Tesco UK —Welwyn Garden City
- Full-time
- Mentoring
- Agile
- AI
- Employee assistance programme
Interior Design Manager
Berkeley Group —London
- Mentoring
- Organisational skills
- Annual leave
Quick apply
11d
Integration Engineering Manager
Insulet Corporation —London
- Full-time
- APIs
- AI
- Leadership

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Customer Service Engineer

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
IT service management
Incident documentation
Network cabling installation
Network infrastructure
HVAC
Mentoring
Organisational skills
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

customer service engineer jobs in uxbridge, gtl

Customer Service Engineer

Designer

Engineering Director, EU

Industrial Designer

Brand Design

Designer

Construction & Refurbishment Project Manager

Lead Product Designer

Engineering Manager - Apps

Designer

Experience Design Lead

Senior Manager, Solutions Engineering

Senior Service Designer

Service Design Associate Manager

Senior Engineering Manager, Customer Agent

Property & Facilities Engineering Manager

Product Designer

Security Innovation Engineering Manager

Interior Design Manager

Integration Engineering Manager

I want to receive the latest job alerts for customer service engineer in uxbridge, gtl

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