Customer service supervisor Work, Jobs in Walford, Shr (with Salaries)

Customer Satisfaction Supervisor
British Ironwork Centre —Whittington
- From £14.50 an hour
- Full-time
- Management
- Customer service
- English
Quick apply
Customer Service Supervisor
B&M Retail —Shrewsbury
- £12.89 an hour
- Part-time
- Supervising experience
- Employee discount
6d
Shrewsbury Assistant Store Manager
Fatface Corporation —Shrewsbury
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
13d
Team Leader
EG On The Move Ltd —Shrewsbury
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
6d
Starbucks Shift Supervisor
EG Group —Shrewsbury
- £13.55 an hour
- 8 hour shift
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Supervisor
Sports Direct —Telford
- £31,450 a year
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick apply
Repair and Maintenance Supervisor
Lanes Group —Shrewsbury
- Up to £42,000 a year
- Weekend availability
- Supervising experience
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Team Leader Pet Shop
Cave Dog Ltd —Wrexham
- From £12.71 an hour
- Part-time
- In-person
- Retail sales
- Employee discount
Quick apply
5d
Sales - Holding Supervisor
New Look —Wrexham
- Part-time
- Microsoft Word
- Communication skills
4d
Product Team Leader
River Island —Telford
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply

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Customer Satisfaction Supervisor

British Ironwork Centre -
Whittington

Quick apply

Job details

Permanent | Full-time
From £14.50 an hour

Qualifications

Management
Customer service
English
Microsoft Office
Analysis skills
Communication skills

Full job description

Customer Satisfaction Supervisor

We are seeking a proactive and detail-oriented Customer Satisfaction Supervisor to lead on our customer review and reputation ratings across all review platforms. This role is responsible for monitoring customer feedback, responding to online reviews, identifying service improvement opportunities, and supporting teams in delivering exceptional customer experiences. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for customer satisfaction.

Monitor and manage customer reviews across platforms such as Google, Trustpilot, Tripadvisor, and industry-specific review sites, ensuring the highest grades.
Respond professionally and promptly to positive, neutral, and negative customer reviews
Escalate critical customer issues to relevant departments and ensure timely resolution
Track customer satisfaction trends and provide regular reporting to management
Identify recurring customer concerns and recommend process improvements
Develop strategies to improve overall review ratings.
Coach and support frontline staff on customer service best practices
Ensure all customer communications align with company tone, values, and policies
Maintain accurate records of customer interactions and resolutions
Collaborate with marketing and operations teams to strengthen brand reputation and customer loyalty

Requirements:

Previous experience in customer service, customer relations, or reputation management
Experience handling online reviews and customer feedback platforms
Strong written and verbal communication skills
Ability to handle difficult situations professionally and calmly
Excellent organizational and multitasking abilities
Strong analytical and reporting skills
Proficiency with CRM systems and Microsoft Office or Google Workspace

Pay: From £14.50 per hour

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in walford, shr

Customer Satisfaction Supervisor

Customer Service Supervisor

Shrewsbury Assistant Store Manager

Team Leader

Starbucks Shift Supervisor

Supervisor

Repair and Maintenance Supervisor

Team Leader Pet Shop

Sales - Holding Supervisor

Product Team Leader

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