Guest service associate Work, Jobs in Wallasey, Msy (with Salaries)

Guest Service Associate
Aloft Liverpool —Liverpool
- Part-time
- Bar
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
6d
Food & Beverage Associate
Delta Hotels by Marriott Liverpool City —Liverpool
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
5d
Resident Services Associate
Colby River —Liverpool
- £28,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Sales Associate
Kate Spade —Cheshire Oaks
- Part-time
- English
- Employee discount
Senior Sales Associate
L'Occitane en Provence - UK & Ireland —Liverpool
- £14.30 an hour
- Hybrid work
Quick apply
Human Resources Manager
Delta Hotels by Marriott Liverpool City —Liverpool
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
8d
Sales Manager
Invicta - Warrington —Warrington
- Up to £65,000 a year
- Full-time
- Management
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
21h

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guest service associate jobs near wallasey, msy

Guest Service Associate

Aloft Liverpool
Liverpool

Quick apply

Job details

Part-time
6 days ago

Benefits

Employee assistance programme
Employee discount
Life insurance
Referral programme

Full job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Enterprise description test

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family
An additional day's holiday for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE MEMBER AT OUR HOTEL

What you'll be doing...

- Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
- Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.
- Serve food and drinks with care, keeping presentation standards high and timing smooth.
- Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space.
- Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks.
- Keep the dining area stocked by assisting with inventory and restocking supplies.
- Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
- Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.
- Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to a found fair well on check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink.
- Be the go-to person for guest questions whether it’s the best brunch spots nearby or directions to local attractions or other services the hotel has to offer.
- Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot-on for a hassle-free stay at Aloft.
- Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast.
- Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation.
- Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.
- Helping service and looking after conference guests from coffee and tea breaks to conference lunch.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
- To display a ‘Can-Do’ Attitude at all times.
- To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines
People
- To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel
- To be fully aware of daily activities in the hotel
- To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded
- To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied
- To attend training when required
- To complete all duties in GSA checklist with in your allocated area while on shift.
- To constantly improve and develop product knowledge to maximise quality of service
- To be able to be cross-train in other departments to develop individual potential
- To comply with time keeping and attendance policies
- To comply with the company grooming and uniform standards
Quality
- To ensure that guests receive an exceptional level of service and will want to return
- To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times.
- Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses.
- Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying.
- Public area maintenance including replenishing of shop area and toilet supplies, as and when needed
- Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings.
- To comply with brand, hotel and company operating standards
- To be fully conversant with the Hotel policy on:
§ Fire & Evacuation

§ Security procedures

§ Health & safety policy

Personnel & Training procedures

Profit
- To Participate in guest activities that promote the hotel product and its services
- To create and take advantage of sales opportunities in order to maximise hotel revenue
- To be fully aware of the hotel facilities and promote them whenever possible
- To answer telephones promptly and correctly to maximise business and minimise guest frustration
- To be consistently aware of the hotel’s availability and sell rooms at the best possible rate
- To remain focused on sales and standards
- To maintain a high level of awareness of local competitors and trends
General
- Comply with the company codes of conduct at all times
§ Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
- Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
- Familiarise yourself with emergency and evacuation procedures
- Understand your responsibilities with regards to security patrols and data protection legislation
- Proactively pursue all practices in line with Company environmental and energy saving initiatives
- Have a flexible approach to the hours you are required to work to meet the needs of the business.
- Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance.
Success Criteria
- Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition
- Display a positive attitude at all times
- Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure
- Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment
- Minimal guest complaints to be received
Positively impact the volume of repeat business

INDFOH

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guest service associate jobs in wallasey, msy

Guest Service Associate

Food & Beverage Associate

Resident Services Associate

Sales Associate

Senior Sales Associate

Human Resources Manager

Sales Manager

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