Support team leader Work, Jobs in Wallasey, Msy (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
20h
Team Leader - Housing Disrepair
Bond Turner —Liverpool
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
- Health & wellbeing programme
Quick apply
8d
Medicals Team Leader
Bond Turner —Liverpool
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
2d
Team Leader
Frances Taylor Foundation —Liverpool
- £16.32 an hour
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
5d
Team Leader
KFC Liscard - Wallasey Road —Wallasey
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
Quality Assurance (QA) Specialist
Mast Group Limited —Bootle
- From £35,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Presentation skills
- Life insurance
- Sick pay
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
YOUTH HUB CO-ORDINATOR
Merseyside Youth Association Ltd —Liverpool
- £33,688 a year
- Full-time
- In-person
Quick apply
7d
Supported Living Team Leader
Compassionate Care Group —Chester
- £31,000 a year
- 12 hour shift
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
8d
General Manager
EMR Group —Liverpool
- Full-time
- IT
- Annual leave
Quick apply
Team Leader/Supervisor
CLIFTON HOMECARE LIMITED —Lytham St. Annes
- £31,491.20 a year
- Overtime
- Supervising experience
- Care plans
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
9d
Enforcement Team Leader
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Presentation skills
- Leadership
- Negotiation
- Employee assistance programme
Bank Care Team Leader
Sanctuary Care —Liverpool
- £15.34 an hour
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Senior Residential Support Worker/Team Leader
Oaktree Childcare —Lytham St. Annes
- Up to £38,482 a year
- Full-time
- Childcare
- In-person
- Care plans
- Free parking
- Store discount
Quick apply
3d
Call Centre Agent
Jacobs Enforcement —Birkenhead
- £24,500 - £30,000 a year
- Overtime
- Sales
- Financial services
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
8d
General Manager - Liverpool
Gravity —Liverpool
- £62,460 a year
- Weekend availability
- Management
- Organisational skills
- IT
- Employee discount
3d
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Senior Children's Support Worker/Team Leader
Mon Ami —Leyland
- Up to £40,000 a year
- Full-time
- Driving
- IT
- In-person
- Free parking
- Referral programme
Quick apply
1d

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support team leader jobs near wallasey, msy

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
20 hours ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Work Location: In person

Quick apply

Refine Your Search

support team leader jobs in wallasey, msy

Team Leader (Contact Cente)

Team Leader - Housing Disrepair

Medicals Team Leader

Team Leader

Service Support Team Analyst

Team Leader

Quality Assurance (QA) Specialist

Senior Customer Service Manager

YOUTH HUB CO-ORDINATOR

Supported Living Team Leader

Senior Relationship Team Leader

General Manager

Team Leader/Supervisor

Enforcement Team Leader

Bank Care Team Leader

Senior Residential Support Worker/Team Leader

Call Centre Agent

General Manager - Liverpool

Operations Manager

Senior Children's Support Worker/Team Leader

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