Senior desktop support Work, Jobs in Wallington, Eng (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
13d
Senior AV and IT Support Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Agile
- IT
- Annual leave
- Employee assistance programme
13d
Senior Infrastructure Engineer
CGI —Leatherhead
- Full-time
- Azure
- Scripting
- Computer networking
Quick apply
Senior TechOps Generalist
Octopus Energy Group —London
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Technical FM Compliance Manager - Sky Spaces
Emcor —Isleworth
- Up to £50,000 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
E-commerce UX & UI Lead / Senior WooCommerce Developer
Photonic Universe —Orpington
- Up to £75,000 a year
- Full-time
- ERP systems
- Business development
- JavaScript
Quick apply
8d
3rd Line IT Support
Trooli —West Malling
- £45,000 - £50,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Quick apply
21h
Senior Service & Operations Analyst in 2ND LINE DESKTOP & EXEC SUPPORT
Bank of England —London
- £33,600 - £37,800 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior Solutions Specialist
Ravensbourne University London —London
- £41,558 - £45,940 a year
- Full-time
- Hybrid work
- IT
- Employee assistance programme
6d
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
11d
1st/ 2nd IT Support Engineer
Tech Access Ltd —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Work from home
Quick apply
6d
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Senior Accessibility Tester
Atos —London
- JavaScript
- Communication skills
- HTML
- Annual leave
14d
Senior Consultant, Professional Services
iManage —London
- Full-time
- SQL
- Bachelor's degree
- Scripting
- Annual leave
- Flexible schedule
Quick apply
Head of Digital
1st Formations —London
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- APIs
12d
Graduate Desktop UI Developer
Acturis —London
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Software development
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
13 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior desktop support jobs in wallington, eng

Helpdesk Technician (1st line)

Senior AV and IT Support Officer

Senior Infrastructure Engineer

Senior TechOps Generalist

IT Coordinator/ Helpdesk Technician

Technical FM Compliance Manager - Sky Spaces

First Response Engineer - Service Desk - MSP

E-commerce UX & UI Lead / Senior WooCommerce Developer

3rd Line IT Support

Senior Service & Operations Analyst in 2ND LINE DESKTOP & EXEC SUPPORT

Senior Solutions Specialist

IT Technician

1st/ 2nd IT Support Engineer

Junior IT Analyst Support Specialist (London, UK)

Senior IT Service Desk Analyst

End User Support Technician

Senior Accessibility Tester

Senior Consultant, Professional Services

Head of Digital

Graduate Desktop UI Developer

I want to receive the latest job alerts for senior desktop support in wallington, eng

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