It trainee Work, Jobs in Walsall, Eng (with Salaries)

Apprentice Technical Support Engineer
Homeserve —Walsall
- £16,697.18 - £26,528.32 a year
- Azure
- Customer service
- No experience needed
Quick apply
7d
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Technical Support apprentice level 4
Primary Goal —Telford
- £18,500 - £19,500 a year
- Full-time
- English
- Windows
- Linux
Quick apply
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply

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Apprentice Technical Support Engineer
Homeserve —Walsall
Help with license tracking and software metering. Assist as a first point of contact for incidents, service requests, and enquiries, with support from senior…
£16,697.18 - £26,528.32 a year
Quick apply
7d
Customer Digital & Content Apprentice
Walsall Council —Walsall
Produce engaging social media content (text, images, video). Customer Digital & Content Apprentice (Level 3) - Ref: EE06326.
£8.08 - £12.84 an hour
6d

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it trainee jobs near walsall, eng

Apprentice Technical Support Engineer

Homeserve -
Walsall

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Job details

Fixed term contract
£16,697.18 - £26,528.32 a year
7 days ago

Qualifications

ITIL Certification
Azure
Customer service
No experience needed
IT support
Mentoring
UX
IT
Communication skills
Intune

Full job description

About The Role

Kick-start Your Career in IT & Technology

Are you passionate about technology, enjoy solving problems, and eager to build a career in IT? We're looking for an enthusiastic Apprentice Technical Support Engineer to join our Technology & Change Team in Walsall.

This is an exciting opportunity for someone with a genuine interest in technology and IT support to gain valuable hands-on experience in a professional environment while working towards a recognised qualification. As part of our team, you'll provide direct support to colleagues with their technical queries and issues, developing practical skills across a wide range of technologies.

Working alongside experienced IT professionals, you'll receive structured training, mentorship, and support to help you grow your technical knowledge and confidence. As your skills develop, you'll take on increasing responsibility and play an important role in delivering excellent technical support across the business.

This is a 100% office-based role located in Walsall.

PRINCIPAL ACCOUNTABILITIES

User Support & Incident Management

Assist as a first point of contact for incidents, service requests, and enquiries, with support from senior colleagues.
Learn to provide support via phone, chat, ITSM portal, email, and in person.
Accurately log and triage tickets in the ITSM system under supervision.
Shadow and support the team in resolving hardware/software issues, both remotely and on-site.

Device Lifecycle & Configuration

Learn to image and provision devices using Autopilot and Intune.
Support the maintenance and configuration of Microsoft, Apple, and Android devices via the MDM platform.
Assist with asset management and audit readiness.

Application & Access Management

Support application packaging and deployment via Endpoint Manager.
Learn about role-based and conditional access via Azure AD and Okta.
Help with license tracking and software metering.

Security & Compliance

Support endpoint protection (Defender, BitLocker) under supervision.
Assist with patch management and desktop update schedules.
Learn about SOx-aligned controls and compliance reporting.

Monitoring & Reporting

Contribute to device health checks and analytics.
Participate in feedback loops for service improvement and user experience.

Collaboration & Escalation

Work with Infrastructure, Security, Cloud Services, and Application Support teams.
Escalate incidents to senior team members as needed.
Participate in Major Incident, Change, and Transition processes as a learner.
Continuous Improvement & Knowledge Sharing
Help create and maintain knowledge base articles.
Identify trends and suggest service improvements.
Actively develop skills across EUC technologies through training and mentoring.

Project & Operational Support

Support approved IT projects and equipment moves.
Assist with raising hardware POs and liaising with third-party vendors.
Participate in the on-call rota for out-of-hours support, as appropriate for your level of training.

About You

To be successful in this role you will need to have the following knowledge, skills and attributes:

Essential:

Enthusiasm for technology and a willingness to learn.
Passion for customer service and user experience
Good interpersonal and communication skills.
A methodical approach and attention to detail.
No prior experience required; training will be provided.

Desirable:

Familiarity with Microsoft 365, Windows 11, or endpoint tools (not essential).
Interest in ITIL Foundation principles or similar frameworks.

Quick apply

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it trainee jobs in walsall, eng

Apprentice Technical Support Engineer

IT 1st Line Support Apprentice

IT Apprentice

Technical Support apprentice level 4

L4 Network Engineer Apprentice

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