2nd line it support Work, Jobs in Walsall, Wmd (with Salaries)

2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
11d
Digital Workplace Engineer
South Staffordshire Group —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
4d
Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
14h
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
4d
Loss Prevention Officer- Birmingham
NEXT —Birmingham
- From £25,068 a year
- Weekend availability
- Travel
- IT
2d
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Hourly Paid Lecturer in Business Management (Weekday Only)
University of Wales Trinity Saint David —Birmingham
- £43.75 an hour
- Part-time
- University
- Organisational skills
- IT
Deputy Education Support Manager - College of Social Sciences - 80447Z26 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- University
- IT
- Annual leave
- Sick pay
Short-term Temporary Team Member
NEXT —Telford
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
SHS Family Support Practitioner (School Based)
School-Home Support —Birmingham
- £22,274 - £24,796 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
Sous Chef
Elior UK —Birmingham
- £14.50 an hour
- Part-time
- Customer service
- Kitchen experience
Quick apply
CNC & CAM Programmer II (2nd Shift)
Chart Industries —Stafford
- Overtime
- Hybrid work
- Engineering
- Bachelor's degree
Speciality Doctor - Paediatrics
Walsall Healthcare NHS Trust —Walsall
- £63,696 - £102,689 a year
- Full-time
- Paediatrics
- Nursing
12h
Cook
Father Hudsons Caritas —Coleshill
- £12.93 an hour
- Part-time
- Cooking
- In-person
- Free parking
- Annual leave
Quick apply
Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
1d

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2nd Line IT Support Technician

bk plus
Shenstone

Quick apply

Job details

Permanent | Full-time

Benefits

Employee assistance programme
Car scheme

Qualifications

Operating systems
LAN
Windows
IT support
Computer networking
Organisational skills
Mac OS
IT
Communication skills
VPN

Full job description

We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction.

As a 2nd Line IT Support Technician your role will include:

Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions.

Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required.

Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment.

Document all resolution activities in the service management system, ensuring accurate and up-to-date records.

Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution.

Assist with the deployment of software updates, patches, and security measures across the organisation.

Contribute to the development and continual improvement of IT support processes and documentation.

Participate in IT projects, including system upgrades, rollouts, and migrations as directed by IT management.

Maintain compliance with organisational policies and procedures, including data protection and information security standards.

The Ideal 2nd Line will have:

Proven experience in an IT support role, preferably within a second line or similar capacity.

A Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.

Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Strong organisational skills and the ability to prioritise workload effectively.

Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential.

In return bk plus will offer:

25 days holiday + bank holidays

Access to an EAP system

24 hour access to GP

Access to a Green Car Scheme

4X death in service

**Please note for a short period the role may involve working from an office in Aldridge before working in Lichfield**

Diversity & Inclusion at bk plus

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.

Quick apply

Refine Your Search

2nd line it support jobs in walsall, wmd

2nd Line IT Support Technician

1st/2nd Line IT Support Analyst

Digital Workplace Engineer

Service Support Analyst

IT Technician

2nd Line Engineer - Support

Senior IT Support Analyst

Loss Prevention Officer- Birmingham

Process Developer

Hourly Paid Lecturer in Business Management (Weekday Only)

Deputy Education Support Manager - College of Social Sciences - 80447Z26 - Grade 6

Short-term Temporary Team Member

SHS Family Support Practitioner (School Based)

Sous Chef

CNC & CAM Programmer II (2nd Shift)

Speciality Doctor - Paediatrics

Cook

Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7

I want to receive the latest job alerts for 2nd line it support in walsall, wmd

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