Team leader Work, Jobs in Walsall, Wmd (with Salaries)

Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
12d
Team Leader
ASDA —Cannock
- £13.10 - £14.10 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
5d
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Corporate Services Team Leader
OSB Group —Wolverhampton
- £33,000 - £35,000 a year
- Full-time
- Management
- Front desk
Team Leader
Hungry Horse - BRA_104 —Dudley
- Full-time
- Remote
- Employee assistance programme
- Employee discount
Quick apply
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Team Leader - Walsall
Glendale Countryside Ltd —Walsall
- £13.50 an hour
- Full-time
- Management
- Driving
- IT
- Annual leave
- Employee discount
4d
Team Leader - Children's Services
Courtyard Care —Walsall
- £14.80 an hour
- Day shift
- Employee assistance programme
- Employee discount
Restaurant Team Leader
Beefeater —Cannock
- Up to £14.51 an hour
- Part-time
- Leadership
- Restaurant
- Employee discount
Quick apply
Facilities Team Leader
Amey Ltd —Wolverhampton
- £35,143 - £41,341 a year
- Weekend availability
- Employee discount
Quick apply
5d
Team leader-Warehouse
DHL —Cannock
- £31,435.65 a year
- Management
- Microsoft Office
- Supervising experience
- Free parking
14d
Team Leader
Citizens Advice —Walsall
- £33,854 a year
- Full-time
6d
Team Leader
Restore PLC —Swadlincote
- £30,160 a year
- Monday to Friday
- Driving
- Computer skills
- Leadership
- Annual leave
- Employee assistance programme
Team Leader
KFC Burntwood - 3058 —Burntwood
- £33,300 a year
- Full-time
- Restaurant
- Employee discount
Store Team Leader
Home Bargains —Cannock
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
6d
Supervisor/Team Leader
Black Country sales and Lettings —Dudley
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
18h
Team Leader
The Perfume Shop —Birmingham
- £14.78 an hour
- Sales
- IT
- Leadership
- Employee discount
12d
Waking Night Team Leader - Children's Services
Courtyard Care —Walsall
- £14.80 an hour
- Night shift
- Communication skills
- Employee assistance programme
- Employee discount
Team Leader - Food & Beverage
The Rank Group —Wednesbury
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
5d
Team Leader
Pub & Social - BRA_202 —Codsall
- Part-time
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Team Leader

WDC Automotive Ltd t/a wedelivercars.co.uk -
Walsall Wood

Quick apply

Job details

Permanent | Full-time
£32,500 - £35,000 a year
12 days ago

Benefits

Casual dress
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

We are looking for an experienced Customer Service Team Leader to lead a newly formed team within an established and growing operation.

This is an exciting opportunity for someone who has a proven background in building, developing, and leading customer service teams. You will play a key role in driving service excellence, supporting the wider business, and ensuring our customers continue to receive the brilliant, market-leading service that sits at the heart of our brand.

As Customer Service Team Leader, you will be responsible for leading the day-to-day performance of the team, upholding proven processes, and identifying opportunities to implement new and improved ways of working where required. You will also work closely with the Head of Business to support overall customer contract management, with a strong focus on Service Level Agreements, KPIs, and maintaining high standards across the customer journey.

Key Responsibilities

Lead, coach, and develop a newly formed customer service team.
Drive a culture of service excellence, accountability, and continuous improvement.
Ensure the team delivers against agreed Service Level Agreements and key performance indicators.
Monitor team performance and provide clear support, feedback, and guidance.
Support the Head of Business with customer contract management and operational requirements.
Act as an escalation point for customer queries, complaints, and service challenges.
Maintain strong working relationships with customers, internal teams, and key stakeholders.
Review existing processes and support the implementation of new processes where required.
Ensure all communication, both written and verbal, reflects the high standards of the business.
Promote a professional, customer-focused approach across the team.

About You

We are looking for someone who is confident, proactive, and passionate about delivering outstanding customer service. You will need to be comfortable leading from the front, setting clear expectations, and supporting your team to perform at their best.

The successful candidate will have:

A proven track record of building and leading customer service teams for a minimum of 2 years.
Experience managing team performance against SLAs, KPIs, or similar service targets.
Excellent written and verbal communication skills.
Strong people management skills, with the ability to motivate and develop others.
The confidence to deal directly with end customers and internal stakeholders.
A process-driven mindset, with the ability to identify improvements where needed.
A calm, professional approach when handling escalations or challenging customer situations.
A genuine interest in delivering brilliant service and representing the brand to a high standard.

What We Offer

Salary of £32,500 – £35,000 depending on experience.
Monday to Friday working pattern.
Opportunity to lead and shape a newly formed team.
A key role within an established operation.
The chance to make a real impact on customer service delivery, processes, and performance.
Supportive working environment with clear expectations and room to grow.

Pay: £32,500.00-£35,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

team leader jobs in walsall, wmd

Customer Service Team Leader

Team Leader

Admin Team Leader

Corporate Services Team Leader

Team Leader

Operational Support Team Leader

Team Leader - Walsall

Team Leader - Children's Services

Restaurant Team Leader

Facilities Team Leader

Team leader-Warehouse

Team Leader

Team Leader

Team Leader

Store Team Leader

Supervisor/Team Leader

Team Leader

Waking Night Team Leader - Children's Services

Team Leader - Food & Beverage

Team Leader

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