Shift analyst Work, Jobs in Warrington (with Salaries)

IT Helpdesk Coordinator
The Config Team —Warrington
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
14d
Intelligence Data Analyst
GCHQ —Manchester
- From £37,892 a year
- Full-time
- Data analysis skills
- English
- Analysis skills
- Annual leave
- Flexitime
4d
Shift Analyst
INEOS Group —Runcorn
- Full-time
- Laboratory experience
- Organisational skills
- Communication skills
12d
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
5d
QC Shift Analyst
Alkegen —Widnes
- Full-time
- Microsoft Office
- Organisational skills
- Computer skills
Laboratory Analyst-3
ALS —Hawarden
- £26,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Multi-Site Security Officer (Corporate CCTV Controller)
Anchor Group Services —Liverpool
- Weekend availability
- Contracts
- Employee assistance programme
Aerosols Quality Analyst
Bespak —Holmes Chapel
- £25,000 - £27,000 a year
- Microsoft Excel
- Computer literacy
- Laboratory experience
- Free parking
- Annual leave
Quick apply
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Associate SOC Analyst
NCC Group —Manchester
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
5d
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
5d
Relief Security Officer
Anchor Group Services —Warrington
- £13.45 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
Technical Analyst
Morrisons —Northwich
- Day shift
- Communication skills
- Annual leave
- Employee discount
Quick apply
Security Detection & Response II
Bank of America —Chester
- Weekend availability
- SQL
- APIs
- Communication skills
10d
Mainframe Service Operator
Barclays —Knutsford
- 12 hour shift
- Maintenance
- Continuous improvement
- Linux
Resource Planning Analyst
Capquest Debt Recovery Limited —Manchester
- Full-time
- English
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Information Security Analyst - Vulnerability Management
Starling —Manchester
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
10d
Knowledge Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Monday to Friday
- Presentation skills
- Communication skills
7d

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IT Helpdesk Coordinator

The Config Team
Warrington

Quick apply

Job details

Full-time
14 days ago

Benefits

Company pension
Private medical insurance
Paid volunteer time
Life insurance
Car scheme

Qualifications

Microsoft Powerpoint
Driving Licence
Microsoft Excel
Computer Science
Customer service
SAP
ERP systems
Microsoft Office
Bachelor's degree
IT support
IT
SAP ERP
Communication skills
SAP EWM
Information Technology

Full job description

Job title: AMS Helpdesk Analyst.

Employment: Permanent.

Location: Hybrid, Skelmersdale based.

Salary: Excellent basic salary, plus on-call allowance and benefits.

Benefits: 24 days holiday, paid birthday day off, paid volunteer day, holiday buy & sell, Bupa private healthcare, 5% employer matched pension contribution, life insurance 4x annual salary, electric car lease scheme, funded social events, investment in personal development, you chose the charity we make the financial contribution, CSR initiatives, and much more!

Working Hours: 40 hours per week.

Shift Pattern: Week 1: 6am – 2.30pm, Week 2: 9am – 5.30pm, Week 3: 1.30pm - 10pm.

The role will also include a rotating on call shift which will include weekends.

Application Process

Stage 1: CV reviewed by internal talent team.

Stage 2: If CV review is successful the internal talent team will request you complete a short video about yourself.

Stage 3: Screening call with a member of the talent team.

Stage 4: 1st stage Teams interview with hiring panel.

Stage 5: 2nd stage and final interview with the hiring panel.

The Company

At The Config Team, we’re not a typical corporate consultancy, and we’re not a generic SAP/IT Consultancy. We are experts in SAP supply chain, and we do it exceptionally well. With 30+ years of experience and our own suite of products (like PreBilt™ for EWM), we help global brands create smarter, faster, more resilient supply chains.

The Role

This is an entry level role for someone who is ready to step up: a recent graduate or early-career professional who has a passion for providing a great client experience, a willingness to get exposure to our SAP AMS department, and being able to grow within a well-respected global technology organisation then this role is for you.

There may also be the opportunity to assist with wider projects and initiatives such as; reporting, process improvement and documentation, master data management, occasional IT support and developing your own SAP functional knowledge.

This is not a IT support position, this role focuses on the coordination and management of internal and external client tickets.

Requirements

Assist with the management of the helpdesk system by taking ownership of new ticket and email allocation and monitoring.
Ensure suitable quality assurance by working with the helpdesk team to ensure emails and tickets are resolved within agreed SLAs and that suitable and timely updates are provided to internal and external customers.
Review all helpdesk tickets within helpdesk tool, progressing with tickets, escalating any concerns or discrepancies with the relevant stakeholders to resolve.
Provide suitable initial responses to helpdesk internal and external customers in line with the agreed SLAs and governance.

Gather process and IS requirements from customers and create suitable documentation in order to capture the information in a structured way.
Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained.
Ensure the correct utilisation types are allocated to tickets and booked correctly within helpdesk tool.
Provide ticket and 1st Line support to internal and external customers within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes. Ensure the accuracy and maintenance of the data with the Helpdesk tool application.

Required Skills

IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint.
A valid UK driving license.

Enjoys working with and has an interest in learning about new technology and computer systems.
Able to collaborate and coordinate with internal and external teams and customers.
Previous experience in a customer service position.
An analytical thinker with a good attention to detail.
Good communication skills and a friendly telephone manner.

Desired Skills

An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics would be beneficial but not required.
Previous experience within a similar SAP / Technology support environment.
A degree in an STEM or Computer Science related field.

What We Offer

Competitive compensation based on experience.
Flexible, hybrid working.
The chance to shape solutions and influence product innovation.
A values-driven culture, recognised with a 4.8/5 Glassdoor rating and Investors in People Gold accreditation.
A role where your expertise has visibility, impact on milestone projects and room to grow.

Apply today

Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported.

We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need.

Together, we make the difference that creates a smile across the whole supply chain, starting with our team.

Find out more about life at The Config Team, visit Glassdoor:

https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm

For a full job description or if you have any questions, please submit your CV.

We look forward to hearing from you.

Quick apply

Refine Your Search

shift analyst jobs in warrington

IT Helpdesk Coordinator

Intelligence Data Analyst

Shift Analyst

1st Line Analyst - Stafford DC

QC Shift Analyst

Laboratory Analyst-3

Specialist Customer Care

Multi-Site Security Officer (Corporate CCTV Controller)

Aerosols Quality Analyst

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Associate SOC Analyst

Client Support Specialist

Senior Service Desk Analyst

Relief Security Officer

Technical Analyst

Security Detection & Response II

Mainframe Service Operator

Resource Planning Analyst

Information Security Analyst - Vulnerability Management

Knowledge Manager - Relaunch@Capgemini

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