About Zooki
At Zooki, we are a passionate, family-run company on a mission to make the world happier and healthier with great-tasting supplements that deliver real results. Our products are trusted by customers and featured in esteemed retailers both locally and globally, such as Sainsbury's, Holland and Barrett, Harrods, Planet Organic, Wholefoods, and the Royal Family's pharmacist, John Bell & Croydon.
Check out our website at zooki.com
Our Values:
At Zooki, we believe in doing things properly, with care, attention, and a genuine passion for what we do. Whether it’s supporting our customers or helping each other out, we always go the extra mile. We’re a close-knit team that values kindness, teamwork, and a proactive attitude. If you’re someone who takes pride in your work, enjoys being part of a supportive environment, and thrives in a fast-paced setting, we’d be delighted to have you on board.
The Role
We are looking for an experienced, proactive and commercially minded Credit Controller to take ownership of our accounts receivable ledger and support the continued development of our finance function.
This is a hands-on role for somebody who enjoys working across the business, building strong customer relationships and ensuring accounts are managed efficiently from invoice through to payment.
You will work closely with our Operations, Sales and wider Commercial teams to resolve customer queries, deductions, account discrepancies and administrative issues, helping to ensure payments are received accurately and on time.
The role requires an experienced Credit Controller who is confident managing their own ledger, comfortable speaking directly with customers and able to take ownership of more complex account queries when they arise.
Experience within retail, FMCG or dealing with larger retail customers would be advantageous, but is not essential. What is important is strong credit-control experience, good commercial judgement and a proactive approach.
The position will also include an element of sales administration, helping ensure orders, invoices, customer information and supporting documentation are accurate and managed effectively.
During quieter periods, the role will provide wider support to the Finance team, including purchase ledger, reconciliations, finance administration and other ad-hoc accounting duties.
Key Responsibilities
- Take day-to-day ownership of the accounts receivable ledger and customer balances.
- Proactively manage customer accounts and ensure payments are received in line with agreed terms.
- Maintain regular and professional communication with customers by telephone and email.
- Investigate and resolve customer account queries, deductions, pricing issues, credits and invoice discrepancies.
- Work closely with Operations, Sales, Finance and the wider Commercial team to resolve issues efficiently.
- Take ownership of more complex customer account queries and drive them through to resolution.
- Build and maintain strong working relationships with customers and their finance teams.
- Monitor overdue balances and ensure appropriate follow-up action is taken.
- Monitor customer credit exposure and highlight potential risks where appropriate.
- Produce accurate aged debtor reporting with clear commentary and actions.
- Maintain accurate customer account records and collection notes.
- Allocate customer receipts and assist with customer account reconciliations.
- Raise and process credit notes and supporting documentation where appropriate.
- Support month-end accounts receivable processes and reconciliations.
- Assist with customer account setup, credit limits and ongoing account maintenance.
- Support Sales and Operations with customer and sales administration.
- Help ensure sales orders, customer information, invoicing requirements and supporting documentation are accurate.
- Identify opportunities to improve credit-control and customer account processes.
- Assist with wider Finance duties during quieter periods, including purchase ledger processing, reconciliations and general finance administration.
- Undertake other reasonable duties to support the Finance and wider business team as required.
About You
We are looking for somebody who is experienced, confident, organised and willing to roll up their sleeves and get involved.
You will ideally have:
- At least 3 years' solid Credit Control experience, ideally within a fast-paced commercial environment.
- Experience managing your own customer ledger and maintaining strong collection performance.
- Confidence dealing with customer account queries and resolving issues efficiently.
- Strong communication skills, both written and verbal.
- The confidence to speak with customers at all levels and follow up consistently where required.
- Strong problem-solving skills and the ability to work across different departments to resolve account issues.
- A commercial mindset and an understanding of the importance of maintaining strong customer relationships while protecting cash flow.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent attention to detail.
- Experience of sales administration or customer account administration.
- Good Microsoft Excel skills and general proficiency with Microsoft Office.
- The ability to work independently and take ownership of your responsibilities.
- A flexible attitude and willingness to support other areas of Finance when required.
Experience within retail, FMCG, consumer products or dealing with major retailers would be beneficial but is not essential.
What We Are Looking For
This role would suit somebody who enjoys taking ownership, solving problems and working collaboratively across a business.
We are looking for a Credit Controller who combines strong collection discipline with good customer service and commercial awareness. You will be comfortable managing the day-to-day ledger while also working with colleagues across Zooki to resolve queries quickly and keep customer accounts running smoothly.
As a growing and fast-moving business, we also value people who are adaptable, practical and willing to contribute beyond the traditional boundaries of their role.
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Work from home
Application question(s):
- In a couple of sentences, explain why you would be best suited for this role?
Experience:
- Credit control: 3 years (required)
Work Location: Hybrid remote in Blackpool FY4
