Business banking customer service representative Work, Jobs in Warwick, War (with Salaries)

Business Banking Customer Service Representative
National Westminster Bank PLC —Birmingham
- From £27,090 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Work from home
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- Full-time
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Business Banking Customer Service Representative

National Westminster Bank PLC -
Birmingham

Apply Now

Job details

Permanent | Full-time
From £27,090 a year

Benefits

Annual leave
Work from home

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Complaint handling
Organisational skills
Customer interaction
Communication skills
Banking

Full job description

Closing date for applications: 29/08/2026

Location Birmingham, United Kingdom

Salary From £27,090

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Entry Level

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282681

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Business Banking Customer Service Representative

You'll be the first point of contact for our business banking customers, handling inbound calls and providing excellent customer service with every interaction
We'll look to you to understand our customers' needs and financial goals, resolving queries efficiently and delivering the right support over the phone
You'll work as part of a vibrant and supportive team in one of our contact centres, engaging directly with customers throughout the day
We're looking for a detail-oriented individual who can confidently manage customer conversations, complete processes and procedures accurately, take ownership of enquiries, and resolve challenges from first point of contact wherever possible
You'll also help educate customers on the range of banking products, services, and digital options available to support their business needs
This role does not meet Skilled Worker sponsorship requirements

Working here

We’re here to help our customers, so our teams work various shift patterns. Work life balance is really important within our team culture, and you’ll be given the flexibility to work from home with a minimum of 1 day in the office per week to give you the opportunity to collaborate with your wider team.

You’ll be given a minimum of 2 weeks’ notice of shift patterns, so you’ll know when you’re working well in advance
You’ll work on a rotational basis, mainly Monday to Friday between the hours of 08:00 – 19:00 (35 hrs per week full-time)
You’ll only be required to work 1 weekend day in every 5 weekends
You will be required to attend training at our office for the first 4 weeks of your employment.

How we’ll reward you

You’ll join on a competitive salary starting from £27, 090 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
Holiday: You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays

Development journey

You'll enjoy a 10 week structured training programme with on-going coaching and support to enhance your development and grow your career

What you'll do

In this role, you'll be applying your customer service expertise to support business banking customers via inbound calls, helping with transactions, answering queries and resolving issues. You'll be expected to follow our process guidance, deliver great customer outcomes and meet telephony performance targets.

You’ll also be:

Building strong customer relationships by understanding customers' needs and offering appropriate solutions
Following processes, policies, and regulatory requirements to complete customer requests accurately
Developing and maintaining knowledge of our products and services
Taking ownership of customer queries and resolving issues wherever possible
Identifying complaints and either resolving them quickly or referring them to specialist teams
Working towards telephony, quality and customer service performance targets while delivering a positive customer experience throughout each call

The skills you'll need

To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.

We’re also looking for you to demonstrate:

The determination to go the extra mile for our customers every day to provide that individual service
Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently
Good numerical and organisational skills
Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers
Confidence and empathy to handle a variety of customer conversations, including challenging situations, while remaining professional, calm and focused on achieving the best outcome
Excellent listening and communication skills, with the ability to build rapport and provide outstanding customer service

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

25 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

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