Service desk Work, Jobs in Wavendon, Bkm (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
7d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
7d
Apprentice Information and Communication Technician
Routeco —Milton Keynes
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Systems Technician
Redsquid Communications —Cranfield
- £25,000 - £27,000 a year
- Full-time
- Maintenance
- Computer networking
- Organisational skills
- Annual leave
Quick apply
Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
1d
IT Support Executive
East West Rail —Milton Keynes
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
Site Supervisor
Serco Group —Luton
- £32,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Receptionist - 12 Month Fixed Term Contract
MAPP —Bedford
- £26,300 - £27,000 a year
- Monday to Friday
- Organisational skills
- Front desk
- Computer skills
1h
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
8d
1st Line Support Engineer - Digital Operations
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £28,392 - £31,157 a year
- Full-time
- Continuous improvement
- Flexible schedule
1d
Reception and Apprenticeship Administrator
The Bedford College Group —Kempston
- £23,557 - £26,754 a year
- Full-time
- Travel
- Front desk
- Communication skills
- Annual leave
7d
Service Desk Supervisor
InPost UK —Hemel Hempstead
- Management
- Continuous improvement
- Training & development
- Annual leave
Quick apply
3d
Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- In-person
Quick apply
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
IT Service Engineer
Sensient Technologies Corporation —Milton Keynes
- English
- Organisational skills
- Communication skills
1d
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Scripting
- Financial services

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2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
7 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in wavendon, bkm

2nd Line analyst - Technical Support

1st Line Support Analyst

Apprentice Information and Communication Technician

1st Line Service Desk Analyst (Days)

Systems Technician

Service Desk Team Leader

IT Support Executive

IT Support Contract

1st Line Support

Site Supervisor

IT Helpdesk Team Lead

Receptionist - 12 Month Fixed Term Contract

Helpdesk Co-Ordinator

1st Line Support Engineer - Digital Operations

Reception and Apprenticeship Administrator

Service Desk Supervisor

Senior Support Engineer

3rd Line Service Desk Engineer

IT Service Engineer

Technical Operations Manager

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